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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and empathy while providing digital and telephone support to members, ensuring their needs are met efficiently. Capable of adapting to changes and proactively identifying improvement opportunities within the Unicred System.
Highest-signal resume keywords
Strong Written Communication SkillsStrong Verbal Communication SkillsActive ListeningEmpathyTeamwork
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CuriosityInitiativeDynamic ApproachProactive ApproachAdaptability
Certifications & Qualifications
Higher Education
Industry Keywords
Digital SupportTelephone SupportMember RetentionOperational IssuesUnicred Applications
About the role
Key responsibilities & impact- Provide digital and telephone support to Unicred members, understanding their needs and resolving them quickly and efficiently
- Follow the security standards, rules, and procedures of the Unicred System
- Assist members with technical support, answering questions and providing appropriate solutions
- Guide members on the features and functionalities of Unicred applications
- Handle complaints with empathy to ensure member retention and loyalty
- Communicate the Cooperative’s values and present the benefits and usability of products and services
- Report improvement opportunities to leaders and document operational issues, bugs, comments, and suggestions
- Communicate new business opportunities to the Relationship Managers of affiliated cooperatives
- Support leaders with the area’s administrative activities
Requirements
What you’ll need- Completed or ongoing higher education
- Curiosity and initiative in pursuing knowledge
- Dynamic and proactive approach to work
- Ability to adapt quickly to changes and new priorities
- Active listening and empathy to understand members’ needs
- Strong written and verbal communication skills
- Value teamwork by sharing skills and experience with the team
- Position exclusively for people with disabilities
Benefits
Comp & perks- Meal and food allowance: financial assistance for purchasing meals and groceries
- Home office and hybrid work allowance: monthly stipend for employees working remotely or in a hybrid model
- Childcare and babysitting reimbursement: monthly reimbursement of expenses for daycare, preschool, or babysitting
- Mobility allowance: financial assistance for transportation expenses
- Profit-Sharing Program (PPR)
- Company life insurance
- Private pension plan with company matching contributions
- Health insurance for the employee and dependents
- Dental insurance for the employee and dependents
- English Pass: digital English-learning platform
- Wellhub (Gympass)
- Zenklub: platform offering psychologists and personal development content for employees and dependents
- Christmas gift basket
- Birthday day off
- Children’s birthday day off
- 180-day maternity leave
- 20-day paternity leave