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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service processes, including ticket management, documentation requests, and follow-up communications. Proficient in utilizing CRM systems and Microsoft Office to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceTicket ManagementCRM Systems KnowledgeStrong Communication SkillsPerformance Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket ManagementDocumentation RequestPerformance TrackingCustomer Follow-UpProblem Resolution
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsInterpersonal Skills
Tools & Technologies
CRM SystemsMicrosoft Office
Industry Keywords
After-Sales SupportCustomer SatisfactionService StandardsPreventive MaintenanceCorrective Maintenance
About the role
Key responsibilities & impact- Assist with customer service processes by opening, monitoring, and closing tickets
- Request documentation related to the service process when necessary
- Support customer satisfaction by following service standards, identifying needs, directing requests, and monitoring problem resolution
- Assist with service processes by contacting suppliers and requesting duplicate documents and spare keys
- Support department management by monitoring the control dashboard
- Open tickets related to claims, preventive maintenance, corrective maintenance, vehicle registration documents (DUT), and manufacturer warranties, directing customers to the nearest registered supplier
- Follow up to confirm whether the customer visited the supplier and schedule another date if necessary
- Request a replacement vehicle from the responsible department when requested by the customer
- Call the customer to inform them that the vehicle is ready for pickup
- Confirm that the customer has collected the vehicle and that the requested services have been completed
Requirements
What you’ll need- Bachelor’s degree or equivalent higher education qualification
- Experience in customer service, after-sales support, or related areas
- Experience tracking requests, deadlines, and performance indicators
- Knowledge of customer service tools, CRM systems, and Microsoft Office
- Strong written and verbal communication skills
- Ability to interpret information, organize requests, and conduct follow-ups
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Life Insurance
- Transportation Allowance
- Meal and/or Food Allowance
- Pharmacy Benefits Card
- Wellhub
- Benefits Club
- Profit-Sharing and Results Program