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Unidas

Customer Service Analyst – Temporary

Unidas

. Analyze data and key performance indicators to identify improvement opportunities and support the Business team; .

Posted 9/18/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in data analysis and KPI tracking, with a strong ability to develop dashboards and reports using Power BI and Excel. Demonstrates effective communication skills to present findings clearly and compellingly to business teams.

Highest-signal resume keywords
Data AnalysisKPI TrackingPower BI Dashboard DevelopmentReport PreparationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisKPI TrackingReport PreparationDashboard DevelopmentExcel ProficiencyPower BI Proficiency
Soft Skills
Strong Communication SkillsAnalytical ThinkingOrganizational SkillsProactive Approach
Tools & Technologies
Microsoft OfficePower BIExcelPowerPoint
Industry Keywords
Process ImprovementAutomationOptimization

About the role

Key responsibilities & impact
  • Analyze data and key performance indicators to identify improvement opportunities and support the Business team;
  • Develop and enhance dashboards and reports in Power BI and Excel, ensuring the quality and reliability of information;
  • Prepare PowerPoint presentations, translating results and analyses into a clear and visually compelling format;
  • Partner with business teams to identify opportunities for process improvement, automation, and optimization.

Requirements

What you’ll need
  • Bachelor’s degree completed;
  • Intermediate proficiency in Microsoft Office;
  • Experience with data analysis, KPI tracking, and report preparation;
  • Strong communication skills and the ability to present results;
  • Analytical, organized, and proactive profile.

Benefits

Comp & perks
  • Transportation allowance;
  • Meal allowance;
  • Development and training programs;
  • An environment that values diversity and inclusion;
  • A culture of ownership and collaboration;
  • Real-world challenges with a direct impact on the business;
  • Opportunities across different regions and areas of expertise.