Associate Customer Business Manager, Emerging Pureplay & Digital Commerce Strategy

Unilever

. Own customer relationships, Joint Business Planning, and commercial performance across Emerging Pureplay accounts, including Grove, Thrive Market, iHerb, and future strategic customers .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $88,600 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital Commerce, Customer Development, and Category Management, with a strong focus on delivering commercial growth through data-driven strategies and cross-functional collaboration. Proficient in leveraging analytical capabilities to transform insights into actionable business recommendations and optimize customer performance.

Highest-signal resume keywords

Digital Commerce ManagementCustomer Relationship ManagementData Analysis and ReportingCross-Functional CollaborationStrategic Planning and Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalyticsMarket Share AnalysisForecastingCategory Growth ManagementNet Revenue ManagementPromotional PlanningAssortment ExpansionOrder ManagementDigital Penetration StrategiesCompetitive Intelligence

Soft Skills

Strong CommunicationInfluenceNegotiationStrategic Thinking

Tools & Technologies

ExcelBusiness Intelligence ToolsDigital Commerce Analytics Platforms

Industry Keywords

Emerging Pureplay AccountsJoint Business PlanningCustomer Growth PlansRetail MediaShopper Insights

About the role

Key responsibilities & impact

Own customer relationships, Joint Business Planning, and commercial performance across Emerging Pureplay accounts, including Grove, Thrive Market, iHerb, and future strategic customers
Deliver annual turnover, consumption, market share, trade investment, and profitability objectives
Lead customer negotiations, promotional planning, assortment expansion, innovation launches, and everyday growth initiatives
Partner with Customer Strategy & Planning, Marketing, Supply Chain, and Finance to develop and execute customer growth plans
Identify opportunities to increase digital penetration, recruit consumers, and drive category growth within Pureplay channels
Serve as the team's category and analytics lead, transforming data into action-oriented recommendations
Lead competitive intelligence, share analysis, pricing and promotion assessments, category reviews, and market trend analyses
Develop strategic points of view on customer performance, assortment opportunities, media effectiveness, and emerging digital commerce trends
Evaluate business performance and recommend optimization opportunities with agency, retail media, and internal stakeholders
Develop customer strategies using shopper insights, category growth management principles, and Net Revenue Management
Translate insights into plans improving conversion, basket size, loyalty, repeat purchase, and market share
Own Amazon order management and validation processes and maintain internal systems
Identify and test growth levers through media, content, subscription programs, and emerging digital capabilities
Integrate Sales, Marketing, Retail Media, Customer Strategy & Planning, Finance, Supply Chain, and Digital Commerce
Shape future ways of working, share best practices, build organizational capability, and drive data-driven continuous improvement

Requirements

What you’ll need

Typically, 5+ years of experience in Digital Commerce, Sales, Customer Development, Category Management, Business Analytics, Marketing, or related commercial roles
Experience managing customer relationships and delivering commercial growth outcomes
Strong analytical capabilities with experience in consumption data, customer reporting, market share analysis, and forecasting
Ability to translate complex data into clear business recommendations and growth strategies
Experience working cross-functionally across Sales, Marketing, Finance, Supply Chain, and Digital Commerce organizations
Strong communication, influence, negotiation, and strategic thinking skills
Advanced proficiency in Excel, business intelligence tools, and digital commerce analytics platforms
Demonstrates Unilever Behaviors: Care Deeply, Deliver with Excellence, Focus on What Counts, Stay Three Steps Ahead
Employment subject to verification of pre-screening tests, which may include drug screening, background check, credit check, and DMV check

Benefits

Comp & perks

Bonus eligible
Long-Term Incentive (LTI) eligible
Health insurance, including prescription drug, dental, and vision coverage
Retirement savings benefits
Life insurance
Disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Numerous voluntary benefits
Growth and development support
Disability assistance during the recruitment process