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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer development and key account management, with a strong focus on driving profitability, market share, and execution objectives. Proven ability to lead cross-functional teams and build trusted relationships with senior stakeholders in the FMCG or consumer goods sectors.
Highest-signal resume keywords
Customer DevelopmentKey Account ManagementCustomer Business PlansNegotiation SkillsCross-Functional Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business StrategyMarket Share AnalysisProfitability ManagementPricing StrategyPromotions ManagementTrade InvestmentAssortment PlanningInnovation LaunchesCustomer P&L ManagementPerfect Store Fundamentals
Soft Skills
Analytical SkillsStakeholder ManagementPresentation SkillsTeam DevelopmentCollaboration
Certifications & Qualifications
Bachelor’s Degree in BusinessBachelor’s Degree in MarketingBachelor’s Degree in EconomicsBachelor’s Degree in Management
Industry Keywords
FMCGConsumer GoodsOmnichannel RetailModern TradeCustomer Insights
About the role
Key responsibilities & impact- Lead the Home Care business with a key retail partner
- Develop and execute the customer's strategy and business plan
- Own turnover, profitability, market share, and execution objectives
- Build and drive Customer Business Plans / Joint Business Plans
- Identify growth opportunities across categories, formats, and channels
- Lead innovation/NPD, pricing, promotions, and thematic campaigns
- Drive in-store and omnichannel execution, including availability, assortment, visibility, promotions, and Perfect Store fundamentals
- Build trusted relationships with customer stakeholders and lead business reviews
- Develop commercial propositions and lead customer negotiations
- Coordinate CSP, Marketing, Customer Operations, and other cross-functional teams
- Bring customer and shopper insights into Home Care category, portfolio, and commercial decisions
- Build customer-management capabilities, commercial acumen, and execution discipline within the team
- Create a high-performance environment with accountability, ownership, and collaboration
Requirements
What you’ll need- Bachelor’s degree in Business, Marketing, Economics, Management, or a related field
- Minimum of 8 years’ experience in customer development, key account management, sales, or commercial management, preferably in FMCG or consumer goods
- At least 5 years managing a major modern trade or omnichannel retail account, with accountability for customer strategy, negotiations, profitability, and execution
- Proven experience developing Customer Business Plans or Joint Business Plans and delivering turnover, market share, profitability, and execution targets
- Strong knowledge of pricing, promotions, trade investment, assortment, innovation launches, customer P&L, and Perfect Store fundamentals
- Strong analytical, commercial, negotiation, stakeholder-management, and presentation skills
- Demonstrated ability to lead cross-functional teams and build trusted relationships with senior customer stakeholders
- Previous people-management or team-development experience is required
- Direct experience with major modern trade or national based retail groups is highly preferred
Benefits
Comp & perks- Equity, Diversity, and Inclusion commitment
- Recruitment support or access requirements available upon request
- Support throughout the recruitment journey