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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supply chain management, customer service, and financial analysis, with a strong focus on driving growth and enhancing customer experience through effective collaboration and strategic planning.
Highest-signal resume keywords
Supply Chain ManagementCustomer Service ExperienceRetail Replenishment SystemsAnalytical Problem-SolvingCross-Functional Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supply Chain KPIsOrder-To-Cash ProcessesFinancial AnalysisCost-To-Serve ModelsSystem DevelopmentPerformance Delivery
Soft Skills
Excellent Communication SkillsMulti-TaskingAutonomyResponsibilityAdaptability
Tools & Technologies
SalesforceGRSRetail LinkJDASAP
Certifications & Qualifications
Bachelor’s Degree in BusinessFinanceSupply Chain Management
Industry Keywords
CPGCustomer CollaborationLogisticsGlobal LogisticsCustomer Insights
About the role
Key responsibilities & impact- Drive the growth agenda within North America for the Foods category
- Manage customer service activities and capture supply chain risks, opportunities, and deliveries in monthly/quarterly sales
- Partner with the Business Development Director and CD team on supply chain strategies to enable best-in-class customer service
- Link supply and demand planning with global cluster logistics teams, cluster customer service teams, and third-party order management teams
- Deliver supply chain KPIs to target, including dispatch rate, stock levels, and cost
- Lead supply chain activities with key customers during joint business planning
- Manage one Customer Service Assistant Manager through a dotted line to ensure efficient order-to-cash processes
- Provide customer insights and support business evolution strategy
- Help lead monthly DRM with the CD team
- Establish governance plans for periodic customer connects and evaluate performance against benchmarks using tools such as Customer Delight
- Lead Salesforce digitization projects to enhance customer experience
- Drive savings projects aligned with customers and the CD team
- Collaborate with supply planning and global logistics to manage imports into North America based on customer orders
- Partner with North American logistics on transportation costs, load maximization, and direct-ship opportunities
- Partner with the UI Logistics team on forecasts for global hubs and financial impacts of logistics conditions
Requirements
What you’ll need- Bachelor’s Degree from an accredited college or university, preferably in business, finance or supply chain management
- 5+ years of experience in Supply Chain
- Minimum 3 years of relevant customer service experience with CPG
- Evidence of experience in customer collaboration is preferred
- Experience working with retail replenishment systems (GRS, Retail Link, JDA, SAP)
- Demonstrated analytical and conceptual problem-solving ability
- Excellent oral and written communication skills, including presentation skills
- Ability to multi-task, meet tight deadlines and work under pressure with autonomy
- Ability to effectively lead and engage cross-functional global teams
- Willingness to take responsibility and accountability
- Self-starter able to deliver results in a lean, agile organization and adapt to changing priorities
- Understanding of key financials, P&L and cost-to-serve models
- Demonstrated system development and execution and/or performance delivery through outsourced part will be seen as an advantage
Benefits
Comp & perks- Bonus eligible
- Health insurance, including prescription drug, dental, and vision coverage
- Retirement savings benefits
- Life insurance
- Disability benefits
- Parental leave
- Sick leave
- Paid vacation and holidays
- Access to numerous voluntary benefits
- Reasonable adjustments and accessibility support during recruitment