Customer Experience Analyst, Mid-Level

Unimed Nacional

. Conduct customer satisfaction surveys from deployment through analysis of the results.

Posted 9/23/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience (CX) analysis and improvement, utilizing strong analytical skills to derive actionable insights from customer data. Proficient in survey management and customer engagement initiatives to enhance overall customer satisfaction.

Highest-signal resume keywords

Customer Experience (CX)Data AnalysisSurvey ManagementAnalytical SkillsPresentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Satisfaction SurveysAction Plan DevelopmentTrend IdentificationPattern Recognition

Soft Skills

CollaborationCustomer-Centric Mindset

Tools & Technologies

IndecxTrack.saleSoluCXQualtrics

Industry Keywords

Customer EngagementCustomer Experience ImprovementFeedback AnalysisMarketingBusiness Administration

About the role

Key responsibilities & impact

Conduct customer satisfaction surveys from deployment through analysis of the results.
Analyze customer data and feedback, identifying trends, patterns, and opportunities for improvement.
Create periodic presentations that translate data into insights and support a customer-centric culture.
Support customer engagement initiatives and the ongoing enhancement of the customer experience.
Collaborate with peer departments across the organization to drive improvement initiatives forward.

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business Administration, Accounting, Statistics, or a related field.
Experience working in Customer Experience (CX).
Strong analytical skills, with the ability to work with data and turn it into practical action plans.
Practical knowledge of CX and survey management platforms such as Indecx, Track.sale, SoluCX, or Qualtrics.

Benefits

Comp & perks

Medical Insurance: Outpatient, inpatient, and maternity coverage for you and your eligible dependents.
Dental Insurance: Company-subsidized plans covering basic procedures, orthodontics, and prosthetics.
Pharmacy Benefit: Access to discounted medications through an accredited pharmacy network, with payroll deduction and a limit based on salary.
Wellhub (Gympass): Wellness platform providing access to gyms and health apps, extendable to up to three dependents.
Meal Card: Daily allowance credited for each working day to cover meals.
Food Allowance Card: Monthly credit to help with grocery purchases.
Private Pension Plan: Company-sponsored plan to support long-term savings and future income.
Life Insurance: Coverage for death and disability, providing financial protection for you and your family.
PPR (Profit-Sharing Program): Annual reward based on the achievement of the cooperative’s collective goals.
Transportation Allowance: Available for commuting between home and work under an on-site or hybrid work arrangement.
Parking: Partnerships with parking networks near the company’s locations.
Birthday Day Off: One day of leave granted after your birthday for you to enjoy as you wish.
Family Support: Childcare or nanny allowance for employees with children up to 16 months old.
Benefits Club: Partnerships and discounts at educational institutions, language schools, and leisure venues.