Regulatory Assistance Coordinator – Temporary

Unimed Nacional

. Continuously monitor operations throughout the entire work period.

Posted 9/15/2026contractSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient eligibility verification, crisis management, and regulatory process evaluation. Proficient in maintaining communication among healthcare agencies and managing emergency situations effectively.

Highest-signal resume keywords

Patient Eligibility VerificationCrisis ManagementRegulatory Process EvaluationCommunication CoordinationTechnical Training in Healthcare

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Spreadsheet ManagementSystem Code UpdatingContingency ProceduresEmergency Decision-MakingRequest Triage

Soft Skills

Effective CommunicationProblem-SolvingQuick Decision-Making

Tools & Technologies

TOP System

Industry Keywords

Healthcare AdministrationPatient CoverageEmergency Services CoordinationMedical TransportationRegulatory Procedures

About the role

Key responsibilities & impact

Continuously monitor operations throughout the entire work period.
Receive and triage requests through the TOP system, verifying patient eligibility, coverage, waiting periods, and provider documentation.
Record requests in a spreadsheet, tracking eligibility, pending items, and other relevant information.
Maintain telephone contact with beneficiaries to provide updates and clarification.
Centralize communication among emergency services, hospitals, medical transportation units, and other agencies.
Refer cases to the medical team responsible for assessment.
Update system codes based on medical confirmations.
Handle emergency and crisis situations by applying contingency procedures and making quick decisions.
Assist beneficiaries in cases of coverage denial, including coordinating and arranging an ambulance when necessary.
Evaluate regulatory processes, identify opportunities for improvement, and propose corrective and innovative measures.
Participate in training on regulatory procedures and crisis management.

Requirements

What you’ll need

High school diploma.
Technical training in healthcare, administration, or a related field is preferred.
Availability to work from 1:00 a.m. to 7:00 a.m.
Availability to work a 6-on, 1-off schedule.
This position is also open to applicants with disabilities.

Benefits

Comp & perks

Meal Card: Amount credited for each weekday worked to cover daily meals.
Transportation Allowance: Available for commuting between home and work in an on-site or hybrid work arrangement.