Financial Recovery – Homeowner Solutions Manager

Union Credit

. Lead mortgage servicing default operations .

Posted 10/13/2026full-timeAlbany • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in mortgage servicing operations, including collections, delinquency management, loss mitigation, and regulatory compliance, while effectively leading teams to achieve operational excellence and borrower-focused solutions.

Highest-signal resume keywords

Mortgage Servicing ExpertiseCollections ManagementLoss MitigationRegulatory ComplianceTeam Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Delinquency ManagementBankruptcy AdministrationForeclosure OversightInvestor ReportingPortfolio Performance Monitoring

Soft Skills

Analytical SkillsProblem-Solving SkillsCoachingTeam Development

Industry Keywords

Homeowner Assistance ProgramsCredit Loss MinimizationOperational ExcellenceRisk ManagementBorrower Retention

About the role

Key responsibilities & impact

Lead mortgage servicing default operations
Oversee collections and delinquency management
Manage loss mitigation and homeowner assistance programs
Oversee bankruptcy administration and foreclosure activities
Manage investor reporting and regulatory compliance
Minimize credit losses and improve borrower retention
Preserve homeownership whenever possible
Protect investor interests throughout the delinquency lifecycle
Oversee daily operations
Coach and develop team members
Monitor portfolio performance
Ensure compliance with investor guidelines, regulatory requirements, and company policies
Balance financial recovery objectives with borrower-focused solutions
Promote operational excellence, effective risk management, and high-quality service

Requirements

What you’ll need

Experienced, results-driven mortgage servicing professional
Strong mortgage servicing expertise
Proven leadership, analytical, and problem-solving skills
Experience overseeing collections, delinquency management, loss mitigation, homeowner assistance programs, bankruptcy administration, foreclosure oversight, investor reporting, and regulatory compliance
Ability to drive measurable improvements in collections and delinquency resolution
Ability to strengthen loss mitigation and home preservation outcomes
Ability to maintain regulatory and investor compliance
Ability to build and lead a high-performing team
Home office with high-speed internet and a quiet space free from interruptions
Must work in-office as determined by management

Benefits

Comp & perks

Hybrid remote work arrangement
Home office environment suitable for remote working
High-speed internet access
Quiet workspace free from interruptions