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AI Product & Adoption Expert – Claims
UNIQA Insurance Group. Design and further develop claims processes, with a focus on modern Human-in-the-Loop solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and developing claims processes with a focus on Human-in-the-Loop solutions, while ensuring compliance and risk management. Proficient in integrating AI solutions into business processes and facilitating knowledge transfer among teams.
Highest-signal resume keywords
Claims Process DevelopmentAgentic AI IntegrationBusiness Quality AssuranceRisk Identification and ManagementAnalytical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessesBusiness Requirements DevelopmentKnowledge Base DevelopmentDecision LogicAI TestingCompliance ManagementProcess ManagementTechnical UnderstandingAnalytical SkillsCoding Knowledge
Soft Skills
Independent WorkReliable ApproachTeam-Oriented
Tools & Technologies
JiraConfluencePower BIMS Office
Industry Keywords
InsuranceBankingHuman-in-the-Loop SolutionsRisk ManagementInternal Control Systems
About the role
Key responsibilities & impact- Design and further develop claims processes, with a focus on modern Human-in-the-Loop solutions
- Develop business requirements and frameworks for Agentic AI solutions, including escalation and routing logic
- Actively contribute to the development of knowledge bases, ontologies, and decision logic
- Test AI and Human-in-the-Loop solutions from a business perspective
- Ensure practical applicability and business transparency
- Take responsibility for business quality assurance, taking compliance, risk, and internal control system (ICS) requirements into account
- Identify risks associated with the use of AI at an early stage and derive appropriate measures
- Serve as the interface between the business and technology teams
- Support the implementation of new solutions and promote change and adoption
- Facilitate knowledge transfer and enable colleagues to work with new AI and Human-in-the-Loop solutions
Requirements
What you’ll need- Completed university degree, ideally in insurance, banking, business, or a comparable field
- Several years of relevant professional experience, ideally in insurance, process management, or AI
- In-depth knowledge of insurance and claims processes
- Experience with AI and Agentic AI, along with an understanding of how to integrate them effectively into business processes
- Strong analytical thinking skills
- Good technical understanding, ideally complemented by knowledge of IT and/or coding
- Proficiency in Jira and Confluence
- Knowledge of Power BI and MS Office is an advantage
- Excellent German language skills
- Good English language skills
- Independent, reliable, and team-oriented approach to work
Benefits
Comp & perks- An onboarding plan, welcome events, and a buddy system ensure an excellent start
- Flexible working hours and short core hours enable you to structure your working day flexibly
- Subsidized DO & CO cafeteria at the office
- Financial meal allowance when working from home
- Vaccination campaigns, preventive medical checkups, and blood donation drives
- Free and confidential coaching sessions for personal and professional challenges
- Modern, bright office with dedicated break areas in the heart of the city
- Modern IT equipment
- Opportunity to work from home
- Financial starter package for individual use
- Summer party, after-work events on the rooftop terrace, and winter punch gatherings
- Remote work within the EU: up to 20 days per year from an EU country of your choice
- Excellent access by public transport
- Support from the works council, including a range of grants and services
- Discounted insurance products and a company allowance
- Vouchers for supermarkets, perfumeries, furniture stores, home improvement stores, and more
- Various professional development opportunities
- 50% reimbursement of the annual public transport pass
- Allowances for weddings and births