Program Manager – Digital Fraud

United Airlines

. Lead complex, enterprise Digital Fraud programs within Cybersecurity & Digital Risk .

Posted 11/10/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $102,220 - $133,194 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex Digital Fraud programs, integrating fraud strategy with operational priorities, and managing cross-functional delivery in a cybersecurity context. Proficient in program management, financial forecasting, and utilizing AI and automation tools for enhanced decision-making and reporting.

Highest-signal resume keywords

Digital Fraud Program LeadershipCross-Functional Delivery ManagementFinancial Forecasting and GovernanceAI and Automation Tool UtilizationKPI and KRI Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementRoadmap PlanningRequirements GovernanceRisk ManagementFinancial ManagementChange ManagementData AnalyticsFraud OperationsDetection EngineeringCustomer Journey Risk

Soft Skills

Strong Written and Verbal CommunicationExecutive StorytellingFacilitationNegotiationDecision Support

Tools & Technologies

AI ToolsAutomation ToolsData VisualizationCloud Data PlatformsAPIsSIEMSOAR

Certifications & Qualifications

PMPPgMPSAFeScrumCFECAMSCISSPCISM

Industry Keywords

CybersecurityDigital IdentityFraud DetectionIdentity VerificationFinancial CrimeOperational TransformationRegulated EnvironmentHigh-Volume Customer EnvironmentAI/ML GovernanceModel Monitoring

Tech Stack

Tools & technologies

CloudCyber SecurityPMP

About the role

Key responsibilities & impact

Lead complex, enterprise Digital Fraud programs within Cybersecurity & Digital Risk
Translate fraud strategy, threat intelligence, operational priorities, analytical insights and engineering dependencies into an integrated roadmap
Manage initiative intake, prioritization, sequencing and portfolio governance across customer and workforce use cases
Lead digital fraud initiatives from business case, requirements and solution planning through engineering delivery, operational readiness, launch, adoption and benefits realization
Coordinate fraud and identity-risk assessments, control requirements, privacy, accessibility, audit/regulatory evidence, customer-experience considerations and accountable approvals
Manage program funding, forecasts, business cases, vendors, platforms, implementation partners, contracts, contractor delivery, risks and performance
Coordinate Product Owners, Business Analysts, Fraud Strategy, Fraud Operations, Detection Engineering, Data Analytics and delivery partners through matrix leadership
Establish KPIs and KRIs for fraud loss, prevented loss, detection and decision performance, customer friction, operational outcomes, delivery health, platform performance and business value
Use validated insights to drive continuous improvement
Partner with fraud, identity, cybersecurity, technology, commercial, legal/compliance, accessibility and procurement organizations
Provide executive reporting, recommendations and decision support
Use approved artificial intelligence and automation tools to improve program analysis, planning, reporting and decision support with human validation and data safeguards

Requirements

What you’ll need

Bachelor's degree required, with preference for Business, Program or Project Management, Cybersecurity, Information Systems, Computer Science, Analytics, Risk Management or a related field
3+ years of experience leading complex programs in digital fraud, cybersecurity, identity, risk, analytics, technology or operations, including cross-functional delivery, governance, financial management and executive stakeholder engagement
Demonstrated program-management expertise in roadmap planning, scope and dependency management, requirements governance, risk and issue management, financial forecasting, vendor oversight, operational readiness, change management, KPI design and executive reporting
Working knowledge of digital fraud, identity and authentication, fraud operations, detection engineering, analytics, customer journey risk and control governance
Ability to use approved AI and automation tools responsibly to improve planning, analysis, documentation and reporting while validating outputs and protecting sensitive data
Strong written and verbal communication, executive storytelling, facilitation, negotiation and decision-support skills; ability to translate between business, operational, analytical and technical teams and lead through influence in a matrixed environment
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred: Master's degree in business administration, Program Management, Cybersecurity, Information Systems, Analytics or a related discipline
Preferred certifications include PMP, PgMP, SAFe, Scrum, CFE, CAMS, CISSP, CISM or comparable program, fraud, risk or security credentials
Preferred experience in fraud, digital identity, financial crime, technology delivery or quantitative disciplines
Preferred experience delivering fraud, identity verification, account security, detection, decisioning, analytics or operational transformation initiatives in a global, regulated, high-volume customer environment
Preferred experience with fraud decisioning, identity verification, CIAM/EIAM, device intelligence, case management, SIEM/SOAR, data visualization, cloud data platforms, APIs or real-time event integration
Familiarity with AI/ML governance, model monitoring, explainability and responsible generative AI use

Benefits

Comp & perks

Top-tier health and wellness benefits
Parental leave
401(k)
Space-available travel privileges
Medical insurance
Dental insurance
Vision insurance
Life insurance
Accident and disability coverage
Employee assistance program
Commuter benefits
Paid holidays
Paid time off
Flight privileges
Employee-run Business Resource Group communities
Bonus and/or long-term incentive compensation awards