FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Manager – Fraud Operations
United Airlines. Lead enterprise operational detection, prevention, response and recovery for digital fraud affecting customers, digital assets and the airline .
Posted 11/10/2026full-timeRemote • Illinois • United StatesSenior💰 $127,870 - $166,492 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading fraud detection and prevention operations, with a strong focus on digital fraud, identity security, and operational efficiency. Proven ability to leverage automation and intelligence tools to enhance response capabilities and improve customer recovery processes.
Highest-signal resume keywords
Fraud Detection And PreventionCybersecurity ExpertisePeople Leadership ExperienceOperational Controls And Performance MeasurementExperience With SIEM And Case Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital FraudIdentity SecurityThreat IntelligenceOperational Efficiency MetricsRoot-Cause AnalysisIncident ResponseFraud DecisioningResponse AutomationCase ManagementFinancial Crime
Soft Skills
LeadershipCollaborationCommunicationProblem-SolvingReliability
Tools & Technologies
SIEMFraud Decisioning ToolsCase Management SystemsIdentity Intelligence ToolsAutomation Tools
Certifications & Qualifications
CFECAMSGIAC
Industry Keywords
Digital RiskHigh-Volume Consumer IndustryRegulated IndustryAirlineFinancial ServicesRetailE-CommerceTravel
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Lead enterprise operational detection, prevention, response and recovery for digital fraud affecting customers, digital assets and the airline
- Build and operate a scalable, data- and intelligence-led fraud response capability
- Rapidly investigate and contain threats
- Support customer recovery and continuously improve fraud controls
- Own day-to-day fraud detection, prevention, escalation, response and recovery operations
- Establish operating procedures, service levels, staffing/capacity models and performance expectations
- Establish metrics for operational efficiency, decision accuracy, false-positive/negative performance, customer impact and prevented loss
- Drive automation and workflow improvement
- Lead and develop fraud operations resources
- Coordinate major incidents with relevant stakeholders
- Oversee complex customer fraud escalations and account-recovery processes
- Lead strategic partnerships across United stakeholders and relevant external industry/law-enforcement communities
- Convert operational findings, false negatives, attack patterns and post-incident lessons into strategy improvements
- Lead response to significant account takeover, identity, loyalty, payment, contact-center and coordinated fraud campaigns
Requirements
What you’ll need- Bachelor's degree required, with preference for Cybersecurity, Information Systems, Computer Science, Criminal Justice, Finance, Business, Risk Management or related field
- 5+ years of experience in fraud, cybersecurity, identity, threat intelligence, digital risk, financial crime or related disciplines
- People leadership experience
- Experience in a global, regulated, high-volume consumer industry such as airline, financial services, retail/e-commerce or travel
- Strong knowledge of digital fraud, identity/account security, case management, operational controls, root-cause analysis and performance measurement
- Experience with SIEM, fraud decisioning, case management, identity/device intelligence, response automation or law-enforcement coordination
- Ability to apply artificial intelligence and automation tools responsibly to improve operational productivity
- Experience leading complex investigations, escalations or incident-response activities
- Experience leading people or operational teams
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- CFE, CAMS, GIAC or comparable security/fraud/risk credential preferred
Benefits
Comp & perks- Top-tier health and wellness benefits
- Parental leave
- 401(k)
- Space-available travel and flight privileges
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accident and disability coverage
- Employee assistance program
- Commuter benefits
- Paid holidays
- Paid time off
- Bonus and/or long-term incentive compensation awards
- Employee-run Business Resource Group communities