Senior Manager – Fraud Strategy

United Airlines

. Develop and maintain the enterprise digital fraud strategy, risk framework, control objectives and multi-year capability roadmap .

Posted 11/10/2026full-timeChicago • Illinois • United StatesSenior💰 $127,870 - $166,492 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining enterprise digital fraud strategies, risk frameworks, and governance structures while leading cross-functional teams and influencing senior stakeholders. Proficient in fraud risk assessment, threat intelligence integration, and the application of AI-enabled tools within a regulated consumer industry.

Highest-signal resume keywords

Fraud Risk ManagementCybersecurity ControlsThreat IntelligencePeople LeadershipFraud Technology Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Risk AssessmentDigital Identity/AuthenticationRisk-Based DecisioningGovernance and AnalyticsCross-Functional InvestigationsFraud Technology StrategyAI-Enabled Tools ApplicationExecutive Risk ReportingCustomer Journey RiskFraud Control Objectives

Soft Skills

LeadershipCoachingCollaborationCommunicationAccountability

Tools & Technologies

Fraud Detection ToolsCyber Threat IntelligenceRisk Reporting SystemsFraud Analytics PlatformsVendor Management Systems

Certifications & Qualifications

CISSPCISMCFECAMSGIAC

Industry Keywords

Financial CrimeDigital RiskHigh-Volume Consumer IndustryRegulated IndustryE-Commerce

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Develop and maintain the enterprise digital fraud strategy, risk framework, control objectives and multi-year capability roadmap
Establish fraud governance, KPIs/KRIs, risk reporting and control-effectiveness measures
Provide senior leaders with visibility into fraud exposure, emerging threats, performance and priorities
Lead, coach and develop fraud strategy resources
Establish accountability, performance expectations and succession/capability development
Identify, assess and prioritize fraud risks across customer accounts, loyalty, reservations, contact centers, digital channels, identity and emerging technologies
Lead strategic fraud risk assessments for new capabilities and customer journeys
Lead complex, cross-functional investigations into significant or emerging fraud events
Establish fraud intelligence requirements and partner with Cyber Threat Intelligence
Translate intelligence into detection opportunities, threat hunts, control enhancements, operational responses and executive risk decisions
Lead strategic partnerships across United stakeholders and relevant external industry/law-enforcement communities
Develop business cases and investment priorities
Lead fraud technology, vendor and capability strategy while considering customer friction, operational cost, revenue and risk reduction

Requirements

What you’ll need

Bachelor's degree required; preference for Cybersecurity, Information Systems, Computer Science, Criminal Justice, Finance, Business, Risk, Management or related field
5+ years of experience in fraud, cybersecurity, identity, threat intelligence, digital risk, financial crime or related disciplines
People leadership experience
Experience in a global, regulated, high-volume consumer industry such as airline, financial services, retail/e-commerce or travel
Strong knowledge of fraud risk, digital identity/authentication, threat intelligence, cybersecurity controls, risk-based decisioning, governance and analytics
Experience with fraud technology/vendor strategy, executive risk reporting, customer journey risk, identity-enabled fraud, and practical application of AI-enabled tools with appropriate human oversight and data safeguards
Experience leading complex cross-functional risk, security or fraud initiatives and influencing senior business and technology stakeholders
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred: CISSP, CISM, CFE, CAMS, GIAC or comparable security/fraud/risk credential

Benefits

Comp & perks

Top-tier health and wellness benefits
Parental leave
401(k)
Space-available travel privileges
Medical insurance
Dental insurance
Vision insurance
Life insurance
Accident and disability insurance
Employee assistance program
Commuter benefits
Paid holidays
Paid time off
Flight privileges
Employee-run Business Resource Group communities