Customer Support Representative

United Allergy Services

. Develop key relationships with existing customers through frequent inbound and outbound calls, emails, and ongoing support .

Posted 10/8/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and patient relations, with a strong focus on billing, scheduling, and compliance within a healthcare environment. Proficient in managing customer inquiries and fostering long-term relationships while adhering to regulatory requirements.

Highest-signal resume keywords

Customer Relationship ManagementPatient SchedulingBilling and CollectionsMicrosoft Excel ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingBillingClinical OperationsPayer RelationsInvoice ManagementPerformance MetricsDatabase Software ProficiencyTyping Speed of 30 Words Per Minute

Soft Skills

Strong Communication SkillsPresentation SkillsTime ManagementMultitasking Ability

Tools & Technologies

Microsoft OfficeSalesforceMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

HealthcareCustomer SupportRegulatory ComplianceHigh-Touch Customer Service

About the role

Key responsibilities & impact

Develop key relationships with existing customers through frequent inbound and outbound calls, emails, and ongoing support
Build productive customer relationships supporting long-term business needs and retention
Respond to customer issues, including tier-one clinical questions, order fulfillment, invoice inquiries, payment allocation, claims or denials, and general service requests
Support timely invoice payments and collections across an assigned portfolio of accounts
Lead and participate in customer conference calls
Provide customer education on process guidance and best practices
Collaborate with teams across United Allergy Services to resolve customer concerns
Comply with legal, regulatory, and company policy requirements
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred, or a high school diploma with at least two years of experience in customer or patient support
At least two years of experience in patient scheduling or billing in a high-volume healthcare office, clinical operations within an allergy center, or payer relations
Experience in two or more of patient scheduling, billing, clinical operations within an allergy center, or payer relations is strongly preferred
Experience managing and resolving issues in a high-touch customer service environment, both in person and by phone
Strong communication and presentation skills
Sound problem-solving ability
Ability to multitask, prioritize, and manage time effectively
Experience meeting or exceeding quotas and performance metrics is preferred
Proficiency with Microsoft Office and database software
Experience with Microsoft Excel, Word, Outlook, and Salesforce is required
Ability to type at least 30 words per minute
High school diploma or bachelor's degree pathway as specified
Ability to comply with applicable legal, regulatory, and company policy requirements

Benefits

Comp & perks

Opportunity to make a meaningful impact for physician partners and patients
Career-building opportunity with an experienced, forward-looking team
Remote work arrangement