Clinical Support Representative

United Digestive

. Support office staff, physicians, and management with clinical, clerical, and organizational patient-care tasks .

Posted 9/19/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, communication, and clinical support within a healthcare environment, ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in managing multiple tasks efficiently while providing compassionate care to patients and their families.

Highest-signal resume keywords

Patient SchedulingHIPAA ComplianceClinical ExperienceCommunication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care TasksLaboratory Results ManagementPrescription Refill ProcessingPhone TriageDocument FilingMedical Records ManagementEndoscopy Procedures SchedulingTest Results ResolutionPatient Portal ManagementPre-Certification

Soft Skills

Compassionate AttitudeProfessionalismCourtesy and RespectAbility to Work Under PressureClear Communication

Tools & Technologies

Healthcare SystemsMicrosoft Office Applications

Certifications & Qualifications

Certified Medical AssistantRegistered Medical Assistant

Industry Keywords

GastroenterologyPatient CareClinical PoliciesPatient ConfidentialityHealthcare Compliance

About the role

Key responsibilities & impact

Support office staff, physicians, and management with clinical, clerical, and organizational patient-care tasks
Schedule patient appointments, including procedures, follow-up visits, ancillary services, and endoscopy procedures
Schedule and obtain laboratory or radiology results and communicate them to physicians and patients with provider approval
Obtain accurate patient information and manage physician and endoscopy center scheduling
Respond to, resolve, or escalate Patient Portal requests and patient-related issues
Manage and triage incoming phone calls and assigned tasks with minimal patient transfers
Resolve patient requests involving test results, prescription refills, and general healthcare questions
Prepare prescription refill requests for physician approval
Counsel patients or relatives regarding medical treatment or procedures as necessary
Answer emails and voicemails and return patient calls promptly
Complete information requests from staff and support timely handling of patient-account payment matters
Maintain HIPAA compliance and strict confidentiality of patient information
Participate in staff meetings and marketing activities as directed
Cross-train and perform phone triage, scheduling, pre-certification, document filing, referrals, and medical-records management
Address assigned encounters or tasks within 24–48 hours
Remain available in the call queue
Maintain a minimum monitoring score of 90%
Perform other assigned duties and special projects

Requirements

What you’ll need

High School Diploma or GED required
2–3 years of specialty clinical experience required
Gastroenterology experience preferred
Certified or Registered Medical Assistant preferred
Computer literacy
Ability to operate healthcare systems and multiple Microsoft Office applications
Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Professional, outgoing, warm, and helpful attitude
Compassion for dealing with ill people who need help
Ability to plan, prioritize, and complete multiple delegated tasks
Ability to work under pressure and assess, respond to, and communicate issues in a timely manner
Clear communication with patients and coworkers via telephone, email, and in person
Ability to interpret and apply clinical and non-clinical policies and procedures
Ability to sit and stand in a normal office environment
Ability to travel as business needs require

Benefits

Comp & perks

Full-time employment
Travel as needed for business requirements