Patient Service Representative

United Digestive

. Perform advanced scheduling for patient appointments, procedures, follow-up office visits, and ancillary services .

Posted 9/30/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in advanced patient scheduling, customer service, and HIPAA compliance while effectively managing multiple tasks in a fast-paced healthcare environment. Proficient in utilizing healthcare systems and Microsoft Office applications to enhance patient care and communication.

Highest-signal resume keywords

Advanced Patient SchedulingCustomer Service SkillsHIPAA ComplianceHealthcare Systems OperationBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 45 Words Per MinutePatient Information RecordingAppointment ManagementECW ExperienceGastroenterology Experience

Soft Skills

Professional AttitudeCompassionate CommunicationAbility to Work Under PressurePlanning and PrioritizationClear Communication

Tools & Technologies

Microsoft Office ApplicationsPatient PortalHealthcare Systems

Certifications & Qualifications

High School Diploma or GEDCertified Medical Assistant

Industry Keywords

AGA Documentation RequirementsEndoscopy SuitesCall Center ExperienceSpecialty Clinic ExperiencePatient Care

About the role

Key responsibilities & impact

Perform advanced scheduling for patient appointments, procedures, follow-up office visits, and ancillary services
Answer incoming calls while providing quality patient care and customer service
Schedule, reschedule, and manage cancellations and no-shows
Maintain and update physician schedules and endoscopy block time
Collect and record accurate patient information according to AGA Documentation Requirements
Schedule procedures in AGA endoscopy suites or hospitals when necessary
Schedule applicable ancillary services at AGA
Handle Patient Portal and website information or appointment requests
Mail or email information packets to new patients
Address appointment questions and information requests from referring providers
Provide patients and relatives with information regarding medical treatment or procedures; distribute or mail preparations when necessary
Meet or exceed quality and productivity standards
Answer emails and voicemails and return patient calls promptly
Complete staff requests for information to support payment on patient accounts
Abide by and promote HIPAA compliance and maintain strict confidentiality
Participate in staff meetings, marketing activities, and ongoing customer service training
Perform other assigned duties and special projects

Requirements

What you’ll need

High School Diploma or GED required
Certified Medical Assistant preferred
Strong customer service skills
Ability to type 45 words a minute
2–3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred
Computer literacy
Ability to operate healthcare systems and multiple Microsoft Office applications
Bilingual skills strongly preferred, but not required
Quiet place to work remotely with sufficient internet bandwidth
Ability to deal courteously and respectfully with patients, visitors, co-workers, and physicians
Professional, outgoing, warm, and helpful attitude
Compassion for dealing with ill people who need help
Ability to plan, prioritize, and complete multiple tasks
Ability to work under pressure and assess, respond to, and communicate issues promptly
Clear communication with patients and coworkers by telephone, email, and in person
Ability to interpret and apply clinical and non-clinical policies and procedures

Benefits

Comp & perks

Full-time employment
Fully remote work arrangement
Travel within the Metro area as required