Patient Service Representative

United Digestive

. Perform advanced scheduling for patient procedures, follow-up visits, and ancillary services .

Posted 9/30/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in advanced scheduling for patient procedures and managing physician schedules while ensuring HIPAA compliance and maintaining patient confidentiality. Proficient in customer service, communication, and utilizing healthcare systems and Microsoft Office applications.

Highest-signal resume keywords

Advanced SchedulingCustomer Service SkillsECW ExperienceHIPAA ComplianceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingData EntryMedical DocumentationTyping 45 Words Per MinuteHealthcare Systems Operation

Soft Skills

CompassionCommunicationTime ManagementInterpersonal SkillsAbility to Work Under Pressure

Tools & Technologies

ECW Patient PortalMicrosoft Office Applications

Certifications & Qualifications

High School Diploma or GEDCertified Medical Assistant

Industry Keywords

GastroenterologyPatient CareAppointment ManagementAncillary ServicesPatient Preparation Materials

About the role

Key responsibilities & impact

Perform advanced scheduling for patient procedures, follow-up visits, and ancillary services
Answer incoming calls while providing quality patient care and customer service
Schedule, reschedule, and manage cancellations and no-shows
Maintain physician schedules and endoscopy block time
Collect and record accurate patient information according to AGA Documentation Requirements
Schedule procedures in AGA endoscopy suites or hospitals when necessary
Schedule applicable ancillary services
Handle requests received through the eCW Patient Portal or AGA Website
Mail or email information packets to new patients
Address appointment questions and information requests from referring providers
Provide counseling and information regarding medical treatment or procedures
Distribute or mail patient preparation materials when necessary
Meet quality and productivity standards
Answer emails and voicemails and return patient calls
Complete information requests from AGA staff to support payment on patient accounts
Maintain HIPAA compliance and strict confidentiality of patient information
Participate in staff meetings, marketing activities, and customer service training
Perform other duties and special projects as assigned
Report to the Patient Service Manager

Requirements

What you’ll need

High School Diploma or GED required
Certified Medical Assistant preferred
Strong customer service skills
Ability to type 45 words a minute
2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred
Computer literacy
Ability to operate healthcare systems and multiple Microsoft Office applications
Bilingual skills strongly preferred, but not required
Quiet place to work remotely with sufficient internet bandwidth
Ability to deal courteously and respectfully with patients, visitors, co-workers, and physicians
Compassion for people who are ill and need help
Ability to plan, prioritize, and complete multiple tasks
Ability to work under pressure and communicate issues in a timely manner
Ability to communicate clearly by telephone, email, and in person
Ability to interpret and apply clinical and non-clinical policies and procedures

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Ongoing customer service training
Travel within the Metro area as required for business needs