Patient Service Team Lead

United Digestive

. Schedule, reschedule, and manage cancellations and no-shows for patient visits and procedures .

Posted 10/28/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, customer service, and healthcare systems management, with a strong focus on maintaining confidentiality and compliance with AGA documentation requirements. Proficient in handling patient inquiries and coordinating with medical staff to ensure efficient operations in a specialty clinic setting.

Highest-signal resume keywords

Patient Scheduling ManagementCustomer Service SkillsGastroenterology ExperienceCertified Medical AssistantHealthcare Systems Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information RecordingScheduling ProceduresMicrosoft Office ApplicationsHealthcare Systems OperationQuality Assurance Monitoring

Soft Skills

Strong CommunicationCompassionate AttitudeProfessionalismAbility to Work Under PressureTeam Collaboration

Tools & Technologies

Greenway Patient PortalAGA Eschedule Website

Certifications & Qualifications

High School Diploma or GEDCertified Medical Assistant

Industry Keywords

GastroenterologyHIPAA CompliancePatient CareSpecialty Clinic ExperiencePatient Preparation Materials

About the role

Key responsibilities & impact

Schedule, reschedule, and manage cancellations and no-shows for patient visits and procedures
Maintain and update physician schedules and endoscopy block time
Monitor scheduling queues to ensure coverage, low wait/hold times, and customer service
Answer incoming calls, emails, and voicemails and return patient calls
Collect and record accurate patient information according to AGA documentation requirements
Schedule procedures in AGA endoscopy suites and hospitals when necessary
Schedule applicable ancillary services
Mail or email information packets and distribute or mail patient preparation materials
Handle requests through the Greenway Patient Portal and AGA eschedule website
Address appointment questions and information requests from referring providers
Provide patients and relatives with information regarding medical treatment or procedures
Meet quality and productivity standards
Complete information requests from AGA staff promptly to support payment on patient accounts
Promote HIPAA compliance and maintain confidentiality
Train and retrain Patient Service Center staff
Monitor staff productivity and calls for quality assurance, policy adherence, and training
Conduct or participate in customer service training
Lead or participate in team meetings and communicate policy and procedural changes
Perform other duties and special projects as assigned

Requirements

What you’ll need

High School Diploma or GED required
Certified Medical Assistant preferred
Strong customer service skills
2-3 years of specialty clinic experience
Gastroenterology experience preferred
Bilingual preferred, but not required
Computer literacy
Ability to operate healthcare systems and multiple Microsoft Office applications
Ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Professional, outgoing, warm, and helpful attitude
Compassion when dealing with ill people who need help
Ability to plan, prioritize, and complete multiple tasks
Ability to work under pressure and communicate issues in a timely manner
Clear communication with patients and coworkers by telephone, email, and in person
Ability to interpret and apply clinical and non-clinical policies and procedures
Ability to sit and stand in a normal office environment

Benefits

Comp & perks

Full-time employment
Fully remote work arrangement
Travel within the Metro area as required