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Resident Liaison Officer
United Infrastructure Ltd. Communicate with residents to organise property visits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong resident liaison capabilities, ensuring effective communication and project management throughout refurbishment processes. Proficient in problem-solving, complaint handling, and maintaining resident satisfaction while adhering to timelines.
Highest-signal resume keywords
Resident Liaison ExperienceDriving LicenceCustomer-Focused MindsetStrong Problem-Solving SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Complaint HandlingReliablePunctualWell-OrganisedAdaptability
Tools & Technologies
Microsoft OfficeIT Systems
Certifications & Qualifications
Health & Safety Awareness QualificationFirst Aid QualificationSatisfactory DBS Check
Industry Keywords
Property SurveysRefurbishment RequirementsProject TrackersResident SatisfactionAccess Arrangements
About the role
Key responsibilities & impact- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish refurbishment requirements
- Minimise disruption and ensure projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to complete required refurbishment work according to agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the programme of works
- Act as the primary point of contact between the project team and residents
- Lead resident liaison work and ensure successful access arrangements and a smooth refurbishment process
Requirements
What you’ll need- Experienced Resident Liaison Officer
- Driving licence and access to your own vehicle (essential)
- Customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
- Health & Safety Awareness qualification desirable but not essential
- First Aid qualification desirable but not essential
- Satisfactory Disclosure and Barring Service (DBS) check required
Benefits
Comp & perks- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget for personal and professional development