Customer Success Account Manager

Unity Communications.

. Build and manage customer onboarding processes and documentation .

Posted 11/11/2026full-timeRemote • MexicoMid-LevelSenior💰 MX$35,000 - MX$50,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding processes, budget lifecycle management, and customer success strategies. Proficient in developing training materials and analyzing customer success metrics to enhance satisfaction and engagement.

Highest-signal resume keywords

Multifamily Property Management ExperienceSaaS Platforms ProficiencyBudgeting And Financial Planning KnowledgeBilingual Communication Skills (English And Spanish)Customer Success Metrics Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Onboarding ProcessesBudget Lifecycle ManagementKPI Tracking And ReportingData AnalysisTraining Content Development

Soft Skills

Excellent CommunicationAdaptabilityInitiative

Tools & Technologies

YardiEntrataRealPageProject Management ToolsProductivity Tools

Industry Keywords

Customer Success StrategyValue-Based SellingStrategic Account ManagementConsultative RolesCustomer Engagement

About the role

Key responsibilities & impact

Build and manage customer onboarding processes and documentation
Support the design and implementation of the budget lifecycle management framework
Shadow internal leaders to learn customer workflows and document best practices
Create training materials tailored to property, regional, and asset managers
Lead quarterly business reviews (QBRs) and identify upsell opportunities
Track and report on KPIs such as churn, engagement, and time-to-value
Collaborate with marketing on customer engagement content and events
Provide day-to-day support to ensure customer satisfaction during budget cycles
Serve as the primary contact for the customer base
Help shape the company’s customer success strategy

Requirements

What you’ll need

3–5+ years of experience in multifamily property management, preferably as a regional or operations manager
Experience with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage)
Knowledge of budgeting and financial planning in the real estate sector
Previous experience in customer-facing or consultative roles
Excellent communication in English and Spanish (written and verbal)
Proficiency with documentation, project management, and productivity tools
Adaptability and initiative to work in a fast-paced startup environment
Familiarity with customer success metrics and frameworks
Experience developing educational or training content
Comfort working with KPIs and data analysis
Understanding of value-based selling or strategic account management

Benefits

Comp & perks

100% remote work (must be based in Mexico)
Competitive base salary
Full legal benefits from day one
Food Vouchers Card
Paid training and onboarding
Career path toward customer success, SaaS operations, or consulting
Monday - Friday schedule