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Unity Communications.

Telecom Customer Success Coordinator

Unity Communications.

. Process new wireless activations, upgrades, and account modifications .

Posted 10/14/2026full-timeRemote • Arizona • United StatesJunior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order processing, customer service, and telecom support, with a strong focus on managing customer accounts and ensuring compliance with Service Level Agreements (SLAs). Proficient in Microsoft Office and adept at handling billing inquiries and customer escalations.

Highest-signal resume keywords
Order ProcessingCustomer ServiceTelecom SupportMicrosoft OfficeProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingCustomer Account SetupDevice ManagementBilling InquiriesDocumentation Maintenance
Soft Skills
CommunicationOrganizationIndependenceMulti-Priority Management
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Wireless ActivationsService Level AgreementsCustomer Escalations

About the role

Key responsibilities & impact
  • Process new wireless activations, upgrades, and account modifications
  • Support telecom sales teams with customer account setup and order processing
  • Manage device orders, exchanges, returns, and customer requests
  • Handle billing inquiries and customer escalations
  • Maintain accurate documentation and service tickets
  • Ensure all tasks are completed within established Service Level Agreements (SLAs)

Requirements

What you’ll need
  • High School Diploma or GED
  • 1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles
  • Strong Microsoft Office and computer skills
  • Excellent communication, organization, and problem-solving abilities
  • Ability to work independently and manage multiple priorities
  • Must be based in the United States and legally authorized to work in the US

Benefits

Comp & perks
  • Competitive salary
  • Remote work
  • Monday through Friday schedule
  • Career development opportunities
  • Collaborative work environment