Director, Business Intelligence

Universal Music Group, Inc.

. Define and own the company-wide BI vision and multi-quarter roadmap .

Posted 11/11/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and executing a comprehensive business intelligence strategy, with a strong focus on data analytics, customer insights, and cross-functional collaboration. Proficient in advanced SQL and modern BI tools to drive growth and retention through data-driven decision-making.

Highest-signal resume keywords

Advanced SQLBusiness Intelligence StrategyData AnalyticsCustomer InsightsBI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsCustomer InsightsBusiness IntelligenceSegmentationCohort AnalysisLifetime Value ModelingChurn AnalysisExperimentationRevenue PerformanceKPI Standardization

Soft Skills

Cross-Functional CollaborationClear CommunicationInfluencing Stakeholders

Tools & Technologies

SnowflakeBigQueryDbtCubeEnterprise BI Tools

Industry Keywords

Data QualityData GovernanceSelf-Service ReportingExecutive-Ready NarrativesDigital Platforms

Tech Stack

Tools & technologies

BigQueryCloudSnowflakeSQL

About the role

Key responsibilities & impact

Define and own the company-wide BI vision and multi-quarter roadmap
Standardize core metrics and KPIs across business, product, and technology teams
Prioritize insights that drive growth, retention, and artist success
Build scalable, self-service reporting and evaluate AI-enabled analytics tools
Lead segmentation, cohort analysis, lifetime value modeling, churn analysis, and experimentation
Identify growth opportunities, at-risk artists, and high-value segments
Define and measure success metrics for product and feature launches
Analyze streaming consumption, revenue, and audience trends across digital platforms
Partner with Data Engineering to improve data quality, modeling, and governance
Own the business-facing analytics layer, data models, reporting infrastructure, and self-service tools
Translate complex datasets into executive-ready narratives and business recommendations
Collaborate with Product, Marketing, Finance, Data Engineering, and stakeholders across the company

Requirements

What you’ll need

7 or more years of experience in data analytics, customer insights, business intelligence, or a related field
Advanced SQL
Experience with modern BI tools and cloud warehouses, such as Snowflake, BigQuery, dbt, and Cube
Hands-on experience building dashboards and reports in enterprise BI tools
Strong foundation in customer and commercial analytics, including segmentation, lifetime value, retention, churn, experimentation, and revenue performance
Ability to influence cross-functional stakeholders and communicate clearly at all levels
Must satisfy applicable U.S. employment authorization requirements; UMG cannot support candidates whose employer must enroll in E-Verify, such as candidates on STEM-OPT

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Remote considered