Director, Global Client Services

Universal Music Group, Inc.

. Serve as an internal advocate for Downtown clients .

Posted 11/12/2026full-timeUnited StatesLead💰 $77,350 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client advocacy and communication within the music industry, with a strong focus on data management and reporting. Proficient in utilizing tools like Salesforce and Airtable to enhance operational efficiency and client onboarding processes.

Highest-signal resume keywords

Music Industry ExperienceData ManagementSalesforce ProficiencyStrong Written CommunicationProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisReport CreationClient OnboardingTask PrioritizationAttention to Detail

Soft Skills

Interpersonal CommunicationSelf-MotivationInquisitive MindsetProfessionalismTime Management

Tools & Technologies

SalesforceAirtableGoogle DriveMicrosoft SuiteGoogle SuiteMusic Maestro

Industry Keywords

Music BusinessCopyrightRoyalty ManagementSync LicensingPublishing Knowledge

About the role

Key responsibilities & impact

Serve as an internal advocate for Downtown clients
Interact across departments at Downtown Music Publishing
Create data-based reports highlighting royalty, copyright, and sync information for internal and external sharing
Maintain department data resources including Airtable, Google Drive, and Salesforce
Assist with onboarding and maintenance procedures for new and existing clients
Handle client correspondence professionally and in a timely manner
Stay informed on industry happenings and assess how changes may affect the business

Requirements

What you’ll need

General knowledge or coursework in music business; publishing knowledge is a plus
Professional work experience in the music industry
Ability to prioritize tasks and work efficiently to meet deadlines
Very strong written and interpersonal communication skills
Attention to detail and self-motivated, inquisitive mindset
Strong problem-solving skills and ability to make judgment calls
Proficiency using Microsoft Suite, Google Suite, and computers
Experience with Salesforce, Airtable, Music Maestro, preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays, including Juneteenth and Wellbeing Day
Summer Fridays between Memorial Day and Labor Day
Generous paid parental leave for every type of parent
Opportunities to work collaboratively across various businesses
Collaborative, open, welcoming, and inclusive culture