Program Analyst

Universal Technical Resource Services, Inc. (UTRS)

. Serve as the primary point of contact and support for organizations navigating onboarding for cybersecurity services .

Posted 10/14/2026full-timeAdelphi • Maryland • United StatesJunior💰 $58,300 - $97,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cybersecurity services, cloud technology, and project management principles while effectively communicating complex concepts to diverse audiences. Proficient in customer service relations and documentation processes within the DODIN environment.

Highest-signal resume keywords

Cybersecurity ExpertiseCloud Technology ProficiencyProject Management KnowledgeStrong Communication SkillsCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Document ProcessingFormal Agreement DraftingCompliance EvaluationSOP AuthoringTTP Editing

Soft Skills

Multi-TaskingPrioritizationConcise Briefing

Tools & Technologies

Microsoft Office SuiteTableauJIRAConfluenceSalesforce

Certifications & Qualifications

Secret ClearanceDoD Top Secret/SCI Clearance

Industry Keywords

DODIN EnvironmentArmy PoliciesDoD PoliciesCyber Defense OperationsCustomer Support Services

Tech Stack

Tools & technologies

CloudCyber SecurityTableau

About the role

Key responsibilities & impact

Serve as the primary point of contact and support for organizations navigating onboarding for cybersecurity services
Process technical documents and collaborate with engineering and cybersecurity teams to develop technical solutions for subscribers
Draft formal agreements and invoices for subscribers
Evaluate subscriber artifacts, agreements, funding, and services throughout their tenure for alignment and compliance
Author and edit team documentation, including SOPs, TTPs, support guides, and templates
Support customer service relations for CSSP operations and cyber defense operations within the DODIN environment
Serve as a key member of the Mission Support Team

Requirements

What you’ll need

Secret clearance required; DoD Top Secret/SCI security clearance preferred
Strong multi-tasking skills and ability to prioritize various tasks and assignments in a dense environment
Proficiency in delivering concise briefs and reports to large groups and senior leaders
Strong communication skills to effectively convey complex cybersecurity concepts
Expertise in cloud technology, including cloud platforms, services, and cybersecurity best practices
Proficient in Microsoft Office suite, particularly Outlook
Familiarity with Army and DoD policies influencing the cybersecurity community
Knowledge of project management principles and methodologies (PMI)
Preferred experience using Tableau, JIRA, Confluence, and Salesforce
Must be able to speak, read, and write fluent English
Must be a US Citizen
1 year of customer service experience
High School Diploma required; Bachelor’s preferred

Benefits

Comp & perks

Equal Opportunity employer
Drug-free workplace
Pre-employment drug testing and background verifications