Program Manager III – Client Services

University of Louisville Online Learning

. Develop comprehensive scopes of work based on client reviews, observations, and discussions to deliver customized KY-MEP solutions .

Posted 10/9/2026full-timeRemote • Kentucky • United StatesSeniorLead💰 $77,326 - $115,989 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing customized solutions for manufacturing challenges, with a strong focus on sales growth, client relationship management, and operational efficiency. Proven ability to lead teams, manage KPIs, and implement innovative strategies within a manufacturing-centric environment.

Highest-signal resume keywords

B2B Sales ExperienceClient Relationship ManagementKPI ManagementManufacturing Environment ExperienceSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process ManagementData EvaluationConsulting Program ImplementationMarketing TechniquesOutreach Strategies

Soft Skills

LeadershipCollaborationMentoringOrganizational SkillsTrust Building

Tools & Technologies

SalesforceCRM Tools

Industry Keywords

Manufacturing Extension PartnershipKY-MEPB2B EnvironmentKey Performance IndicatorsClient Trust

About the role

Key responsibilities & impact

Develop comprehensive scopes of work based on client reviews, observations, and discussions to deliver customized KY-MEP solutions
Identify, evaluate, and implement expansion activities aligned with innovation and sustainable revenue growth
Uncover and eliminate non-value-added activities from operations using proven and innovative approaches
Independently organize work and maintain focus to advance KY-MEP’s mission of empowering manufacturers
Organize tasks, delegate responsibilities, and follow up to ensure successful implementation of consulting and training programs
Evaluate data and information to develop solutions for manufacturing challenges in growth, automation, workforce, and operations
Collaborate by serving, leading, mentoring, and following others to advance KY-MEP processes, programs, and client outcomes
Build trust-based relationships with manufacturing clients, employees, colleagues, management, and vendors
Deliver quality programming while cultivating meaningful client trust and interactions
Lead and track sales activities, coordinate student workers in marketing support, and collaborate cross-functionally with partners
Collaborate with program leads, university departments, and external partners to support KY-MEP goals and initiatives
Cover territorial efforts across Kentucky to engage and serve the state's manufacturing community by developing and selling consulting and training services

Requirements

What you’ll need

Bachelor's degree in a related field and eight (8) years of relevant experience or the equivalent combination of education and experience
3+ years’ experience as an outreach/direct sales representative in a B2B environment
Demonstrated experience interacting with all levels of leaders within a manufacturing facility
Experience in the full sales process; initial cold call through executed agreement
Proven track record of growing sales from direct involvement
Experience within a manufacturing environment
Experienced setting and managing Key Performance Indicators (KPI’s) for success
Extensive instate vehicle travel
Ability to stay overnight as needed
Experience with a manufacturing-centric organization such as the Manufacturing Extension Partnership (MEP) or similar
Experience with Salesforce or similar CRM tool
Experience working out of a remote office
Working knowledge of marketing and outreach techniques and best practices