Salesforce Admin, Release Manager

University of Tennessee College of Arts & Sciences

. Lead technical design, analysis, modification, development, testing, and documentation of Salesforce CRM and enterprise-wide software solutions .

Posted 10/13/2026full-timeKnoxville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce CRM architecture, custom software solutions, and project management methodologies. Proficient in leading technical design, analysis, and troubleshooting within Agile or Scrum environments while effectively collaborating with stakeholders and mentoring team members.

Highest-signal resume keywords

Salesforce CRM ArchitectureSalesforce Administrator CertificationRelease Analysis ExperienceSQL ProficiencyAgile or Scrum Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DesignSoftware DevelopmentTroubleshootingRelational Database DesignApplication Development MethodologyTesting FrameworksMetadata ManagementCustom Software SolutionsCode Release PlanningProblem-Solving

Soft Skills

CommunicationMentoringOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

Salesforce Student Success HubSalesforce Education CloudSales and Service CloudMicrosoft OfficeVisioPowerPoint

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

AgileScrumUATSandboxProduction EnvironmentsSoftware IntegrationApplication UpgradesClient Needs AssessmentCode Branch MergingVisualization Tools

Tech Stack

Tools & technologies

CloudMySQLOracleSQL

About the role

Key responsibilities & impact

Lead technical design, analysis, modification, development, testing, and documentation of Salesforce CRM and enterprise-wide software solutions
Manage and maintain Salesforce CRM architecture and strategy
Manage, maintain, and troubleshoot sandbox, UAT, and production environments
Work with developers to merge code branches and plan code releases
Partner with system administrators and QA leadership on activities, projects, and testing
Identify issues, recommend solutions, and correct production application issues
Work with clients to understand current and future needs
Work with Salesforce vendor partners
Design, create, and implement custom software solutions
Implement purchased software solutions and integrate applications and systems
Coordinate software and environmental upgrades
Enhance applications and systems with new functionality
Collaborate with administrators, stakeholders, and end-users to align technical solutions with business needs
Translate technical concepts for non-technical audiences
Work in Agile or Scrum environments
Mentor and provide work direction to others
Manage tasks and timelines using project management methodologies
Learn and implement new Salesforce features and updates
Prioritize tasks in a fast-paced, evolving environment

Requirements

What you’ll need

Bachelor’s degree in Computer/Information Sciences or related field, or equivalent combination of education and experience
Three years of relevant experience, or equivalent combination of education, training, and experience
Three years of release analysis experience
Salesforce Administrator Certification
Experience in Salesforce Student Success Hub, Salesforce Education Cloud, or Sales and Service Cloud
Ability to complete work with limited supervision
Ability to quickly learn and use new technologies
Ability to work with and lead other team members
Ability to manage work time effectively
Strong and organized application development methodology
Problem-solving, communication, and testing skills
Knowledge of relational database design and object-orientation
Proficiency with Microsoft Office, especially Excel and Word
Ability to use visualization and presentation tools such as Visio or PowerPoint
Knowledge of computing languages and platforms
Strong SQL skills
Knowledge of testing frameworks and automated testing tools
Knowledge of metadata management
Knowledge of relational databases such as SQL Server, Oracle, or MySQL
Legally authorized to work full-time in the United States without current or future employment-based visa sponsorship

Benefits

Comp & perks

Access to career development and coaching
Continued education
Extensive development and training possibilities
Work-life balance support
Compensation and innovation leadership focus
UT Benefits (details linked in posting)