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Apprenticeships Officer – Admissions
University of the Built Environment. Act as the first point of contact for apprenticeship enquiries and referrals by phone and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and customer service skills, with a focus on managing apprenticeship processes and compliance with educational funding regulations. Capable of building relationships with employers and apprentices while maintaining accurate records and supporting continuous improvement initiatives.
Highest-signal resume keywords
Apprenticeship KnowledgeCustomer Service ExperienceData Protection ComplianceMS Office ProficiencyPlanning And Organisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administration ExperienceApprenticeship Enrolment ProcessingRecord KeepingAnalytical Problem SolvingConfidential Information Handling
Soft Skills
Collaborative ApproachProactive MannerVerbal Communication SkillsWritten Communication SkillsAbility To Work Under Pressure
Tools & Technologies
SITSPICSE-VisionCRM DatabaseMS TeamsMS OutlookMS WordMS ExcelMS PowerPoint
Certifications & Qualifications
GCSE Maths Grade C Or 4GCSE English Language Grade C Or 4
Industry Keywords
Apprenticeship Funding RulesSafeguardingPreventAnti-HarassmentQuality Improvement Processes
About the role
Key responsibilities & impact- Act as the first point of contact for apprenticeship enquiries and referrals by phone and email
- Work with apprentice employers, build relationships, and provide advice
- Manage apprentice onboarding and complete sign-up documentation
- Process apprenticeship student enrolment and registration documentation and resolve queries
- Create and maintain records in University systems including SITS, PICS, and e-Vision
- Evaluate employer applications for eligibility to deliver required knowledge, skills, and behaviours
- Work with Admissions Officers to process and decide apprenticeship applications promptly and according to University requirements
- Prepare apprenticeship sign-up documents, training plans, and written agreements
- Ensure admissions processes comply with Department for Education apprenticeship funding rules
- Keep up to date with apprenticeship funding changes and developments
- Review employer health and safety documentation and maintain related records
- Safeguard apprenticeship student interests under University policies and procedures
- Support Apprenticeship Outcomes Officers with apprentice progress review sessions
- Support development and continuous improvement of administrative systems and processes
- Contribute to self-assessment, self-evaluation, and quality improvement processes
- Collaborate with employers, prospective apprentices, applicants, business development, University teams, external agencies, and stakeholders
Requirements
What you’ll need- GCSE Maths and English Language Grade C or 4 or above (or equivalent)
- Administration experience in an office-based environment
- Customer service experience face-to-face, via email, and on the telephone
- Planning and organisational skills, with ability to work quickly and accurately under pressure
- Analytical and methodical approach to problem solving
- Proactive and professional manner with a ‘can-do’ approach
- Collaborative approach to cross-departmental working and ability to build strong internal and external relationships
- Ability to handle confidential and sensitive information discreetly and process data in accordance with data protection laws
- Ability to work flexibly, prioritise tasks, and switch tasks at short notice
- Willingness to learn and contribute to activities supporting University goals
- Verbal and written communication skills
- Ability to work additional hours when required with reasonable prior notice
- Confidence using MS Office, including Teams, Outlook, Word, Excel, and PowerPoint
- Commitment to positive student outcomes
- Preparedness to undertake mandatory online training
- Compliance with safeguarding, Prevent, and anti-harassment and bullying requirements
- Further education qualifications, degree-level qualification, similar-role experience, higher education/not-for-profit sector experience, apprenticeship knowledge and funding/administration knowledge, CRM database knowledge, and rapid software learning aptitude are desirable
- Pre-employment screening includes identity, right-to-work, criminal record history, and three years’ employment history
Benefits
Comp & perks- 26 days paid holiday, rising to 28 with service
- Paid bank/public holidays
- Up to five paid closure days, or a paid Wellbeing Day where applicable
- Holiday buy and sell scheme
- People’s Pension default salary sacrifice scheme
- Life assurance (death in service) cover
- Family-friendly statutory leave policies with enhanced pay available from day one for some leave types
- Access to Tax-Free Childcare
- Employee Assistance Programme
- Thrive Mental Wellbeing app
- Mental Health First Aiders
- Wellbeing policy focused on five pillars of wellbeing
- Cycle to Work salary sacrifice scheme
- Electric Vehicle salary sacrifice scheme
- Locked bicycle sheds
- Employer-funded Health Cash Plan (Simplyhealth)
- Voluntary dental insurance (Unum)
- Charity giving options, including one voluntary paid day per annum
- Lifestyle discounts and everyday savings
- LinkedIn Learning and other learning platforms
- Hybrid working split between the Horizons, Reading office and home