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Unobravo | Servizio di psicologia online

Client Success Manager – B2B

Unobravo | Servizio di psicologia online

. Own the success, retention, and growth of a portfolio of corporate clients .

Posted 10/13/2026full-timeMilan • ItalyMid-LevelSenior💰 €35,000 - €40,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success and Account Management, with a strong focus on relationship building, data-driven decision making, and operational alignment. Proficient in utilizing CRM tools and frameworks to enhance client engagement and satisfaction.

Highest-signal resume keywords
Client Success ManagementB2B ExperienceAnalytical MindsetCRM Tools ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementData AnalysisClient Success FrameworksQBRsAccount Health ScoringUpselling StrategiesProgram Awareness StrategiesMetrics Tracking
Soft Skills
Relationship BuildingStakeholder ManagementProblem SolvingPresentation Skills
Tools & Technologies
CRM ToolsHubSpot
Industry Keywords
HR TechWelfareClient RetentionStakeholder Satisfaction

About the role

Key responsibilities & impact
  • Own the success, retention, and growth of a portfolio of corporate clients
  • Own and nurture relationships with key stakeholders
  • Drive strong account governance and long-term partnerships
  • Design and execute strategies to increase program awareness, usage, and value
  • Track key metrics and translate insights into scalable, data-driven actions
  • Identify renewal and upsell opportunities with Sales and cross-functional teams
  • Ensure operational alignment and proactively resolve issues
  • Deliver a high-quality experience and exceptional stakeholder satisfaction
  • Report to the Client Success Lead

Requirements

What you’ll need
  • 4+ years in Client Success, Account Management, or similar roles
  • B2B experience preferred
  • HR Tech/Welfare experience is a plus
  • Experience with structured Client Success frameworks, including QBRs, account health scoring, and playbooks
  • Strong analytical mindset and confidence working with dashboards, trends, and insights
  • Excellent communication and presentation skills, including with senior stakeholders
  • Hands-on experience with CRM tools; HubSpot knowledge is a plus
  • Passion for mental health and well-being
  • Italian and English languages

Benefits

Comp & perks
  • Exclusive discounts on psychotherapy sessions with Unobravo professionals
  • Company retreats
  • Team-building experiences
  • Nationwide aperitivo parties
  • Free online language training and conversation courses
  • Birthday day off during the month of the employee's birthday
  • Additional day off on World Mental Health Day
  • Inclusive parental leave with extra days off for biological fathers, same-sex parents, adoptive parents, and foster parents
  • Equal-opportunity employer with reasonable accommodations during the hiring process