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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM and email marketing, particularly with Klaviyo, while effectively managing multi-channel campaigns focused on engagement and retention. Strong analytical skills and design capabilities are essential for optimizing customer journeys and campaign performance.
Highest-signal resume keywords
Klaviyo ExpertiseCRM Campaign ManagementEmail Marketing ExperienceAnalytical SkillsDesign Skills Using Canva
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM AuditsMulti-Channel Campaign ExecutionCustomer Journey DesignCampaign Performance AnalysisCopywritingEmail Campaign DesignEngagement StrategiesRetention StrategiesLoyalty ProgramsProject Management
Soft Skills
ProactiveSelf-MotivatedExcellent Communication SkillsTime Management Skills
Tools & Technologies
KlaviyoMailchimpCanvaEmail Marketing Platforms
Industry Keywords
D2CFMCGCRMEmail MarketingCampaign Optimization
About the role
Key responsibilities & impact- Work across 4+ brands at any one time as part of a wider team or directly alongside the brand's marketing team
- Act as a Klaviyo expert
- Produce CRM audits for brand partners
- Plan, execute, and optimise multi-channel CRM campaigns across email, push, and SMS
- Focus campaigns on engagement, retention, and loyalty
- Copywrite and design campaign emails using in-house templates or creating original designs
- Analyse and interpret campaign performance metrics to inform strategy and continuous improvement
- Bring fresh, innovative ideas to test, learn, and push boundaries
- Report key campaign outcomes, learnings, and insights to stakeholders
- Manage 1–2 direct reports
- Act as the main point of contact for brand partners
- Potentially lead a squad of fractional marketers owning other marketing channels
Requirements
What you’ll need- Minimum 4 years of hands-on CRM/email marketing experience, particularly with D2C FMCG brands
- Strong understanding of Klaviyo
- Agility to work with Mailchimp and other CRM platforms
- Demonstrable understanding of how to design customer journeys and personalise experiences within CRM
- Excellent analytical skills
- Proactive, self-motivated, and confident working independently
- Excellent written and verbal communication skills
- Excellent project and time management skills
- Strong design eye and skills using Canva or preferred design software
- Working rights in the UK are required
- Unable to sponsor visas
- Upload of a self-designed and built email campaign example required; applications without this will not be progressed
Benefits
Comp & perks- Fully remote role
- Quarterly meet ups in London
- WFH allowance
- Personal development support
- Enhanced parental leave
- Unlimited coaching
- 25 days holiday plus bank holidays
- Monthly working-from-home allowance to be spent on coffee or co-working
- Birthday off
- Enhanced paternity/maternity leave & pay
- Full Up World Membership
