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On-Site Support Engineer
UPGREAT AG. Provide on-site support to customers and serve as a point of contact for IT managers, local IT teams, and end users.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in 1st- and 2nd-level IT support, with a strong focus on customer service and problem resolution. Proficient in managing IT environments and supporting users with Microsoft technologies and networking solutions.
Highest-signal resume keywords
1st-Level Support2nd-Level SupportMicrosoft Environment KnowledgeNetworking KnowledgeCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WindowsMicrosoft OfficeMicrosoft 365Windows ServerActive DirectoryExchange ServerCitrixDNSDHCPVPN
Soft Skills
Service OrientationResilienceFlexibilityIndependent Working StyleInitiative
Certifications & Qualifications
Vocational Training as IT Specialist (EFZ)Category B Driver's License
Industry Keywords
IT SupportIT Service ProviderCustomer SatisfactionIncident ManagementRequest Processing
Tech Stack
Tools & technologiesCitrixDNS
About the role
Key responsibilities & impact- Provide on-site support to customers and serve as a point of contact for IT managers, local IT teams, and end users.
- Receive, qualify, and process requests, incidents, and changes quickly and accurately.
- Support users and IT teams with questions and issues relating to workstations, applications, and IT infrastructure.
- Analyze incidents, identify solutions, and coordinate support from Support and Systems Engineers for more complex issues.
- Manage the local IT environment and ensure reliable operations.
- Build trust and promote customer satisfaction through personal customer service.
- Plan your workday independently and set priorities.
Requirements
What you’ll need- Completed vocational training as an IT specialist (EFZ), or equivalent professional experience in an IT environment as a career changer.
- Experience in 1st- and 2nd-level support, ideally as a Supporter, Support Engineer, or Operations Engineer—preferably at an IT service provider.
- In-depth knowledge of the Microsoft environment, particularly Windows, Microsoft Office / Microsoft 365, and common standard software.
- Experience with Windows Server, Active Directory, Exchange Server, and Citrix.
- Good knowledge of networking, including DNS, DHCP, and VPN.
- Very good German and good English skills, both spoken and written.
- Category B driver's license.
- Enjoyment of direct customer contact and the ability to maintain an overview when handling multiple concurrent issues.
- Strong service orientation, resilience, and flexibility.
- Independent working style, initiative, and willingness to take responsibility.
Benefits
Comp & perks- Responsibility and freedom: Organize your workday independently and contribute your ideas.
- Diverse customer environment: Work directly on-site with IT managers, teams, and users.
- Modern working arrangements: Hybrid work model—with customers, at the UPGREAT office, or from home.
- Professional development: Support for further training and personal development.
- UPGREAT covers 55% of the pension fund contribution.
- Contributions to daily sickness benefits insurance are covered.
- Free parking.
- Birthday gift.
- Attractive rates at fitness centers and with other partners.
- Support from Support and Systems Engineers on complex issues.