Support Engineer

UPGREAT AG

. Receive, analyze, prioritize, and process incoming tickets, requests, and incidents.

Posted 9/17/2026full-timeFehraltorf • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in 1st- and 2nd-level IT support, with a strong focus on customer service and effective communication. Proficient in managing user accounts and providing solutions within a Microsoft environment, while maintaining a high level of organization and prioritization in a fast-paced setting.

Highest-signal resume keywords

1st-Level Support2nd-Level SupportMicrosoft Environment ExpertiseWindows Operating SystemsActive Directory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st-Level Support2nd-Level SupportWindows Operating SystemsMicrosoft OfficeMicrosoft 365Windows ServerActive DirectoryExchange ServerCitrixBasic Networking

Soft Skills

Customer FocusClear CommunicationIndependent Working StylePrioritizationSolution-Oriented Approach

Certifications & Qualifications

Informatics Technician (EFZ)

Industry Keywords

IT Service ProviderUser Account ManagementIncident ManagementService DeskOnsite Support

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Receive, analyze, prioritize, and process incoming tickets, requests, and incidents.
Independently resolve 1st-level incidents efficiently and with a strong customer focus.
Involve Systems Engineers for more complex issues and ensure a smooth handover.
Implement standard changes within the scope of responsibility of the Service Desk & Onsite Support team.
Manage user and computer accounts, permissions, and applications.
Keep users clearly and transparently informed about the status of their requests.
Support customers during planned or ad hoc onsite visits.
Act as the first point of contact for users by telephone and email.
Provide timely solutions in a shift-based operation from Monday to Friday between 7:00 a.m. and 6:00 p.m.

Requirements

What you’ll need

Completed training as an Informatics Technician (EFZ) or relevant professional experience in an IT environment as a career changer.
Experience in 1st- and 2nd-level support, ideally with an IT service provider.
Broad IT expertise, particularly in the Microsoft environment.
Knowledge of Windows operating systems, Microsoft Office, Microsoft 365, and standard software.
Experience with Windows Server, Active Directory, Exchange Server, Citrix, and basic networking topics.
Very good German and good English skills.
Ability to explain technical topics clearly and in a solution-oriented manner.
Ability to maintain an overview and set priorities even in a fast-paced environment.
Independent working style and willingness to take responsibility.
Category B driving licence.

Benefits

Comp & perks

Room to make an impact: Contribute your ideas and take responsibility.
Flexible working: We support a healthy balance between professional and private life.
Professional development: We support your professional and personal growth as well as continuing education.
Modern working environment: Modern offices and ergonomically equipped workstations.
Strong social benefits: We cover 55% of your pension fund contribution as well as your daily sickness benefits insurance contribution.
Attractive benefits: Free parking, a birthday gift, and special conditions with various partners.
A team that supports one another: You will never have to tackle complex challenges alone.