Systems Engineer, IT Operations

UPGREAT AG

. Responsible for the reliable operation and continuous development of corporate customers’ IT infrastructures .

Posted 9/17/2026full-timeFehraltorf • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and optimizing IT infrastructures, with a strong focus on customer service and technical problem-solving. Proficient in analyzing complex incidents and implementing sustainable solutions while maintaining effective communication in both German and English.

Highest-signal resume keywords

IT Infrastructure ManagementTechnical Problem SolvingCustomer Service OrientationGerman Language ProficiencyEnglish Language Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident AnalysisRoot Cause AnalysisChange Request ImplementationTechnical Concept DevelopmentIT Environment Optimization

Soft Skills

Service OrientationProfessional ConductTeam CollaborationInitiativeStructured Working Style

Certifications & Qualifications

Relevant Technical Certifications

Industry Keywords

IT InfrastructureCustomer Relationship ManagementContinuous Professional DevelopmentTechnical ProjectsSupport and Systems Engineering

About the role

Key responsibilities & impact

Responsible for the reliable operation and continuous development of corporate customers’ IT infrastructures
Technical responsibility for assigned customer systems and ensuring their stable and secure operation
Independently and sustainably analyze and resolve complex incidents
Proactively monitor IT infrastructures and initiate appropriate measures at an early stage
Analyze root causes of problems and develop and independently implement sustainable solutions
Develop technical concepts and implement change requests in a structured, quality-conscious manner
Identify optimization potential and further develop existing customer environments from a technical perspective
Contribute to technical projects and further development initiatives
Monitor technological developments, pursue continuous professional development, and contribute new ideas to the team
Work closely with Support and Systems Engineering teams
Serve as a technical point of contact for questions
Build long-term customer relationships through service orientation and professional conduct

Requirements

What you’ll need

Several years of professional experience in a comparable role involving the operation and support of IT infrastructures
Broad, practical understanding of modern IT environments
Higher vocational education qualification preferred
Relevant technical certifications preferred
Strong customer and service orientation
Enjoy providing technical advice to customers and explaining complex issues clearly
Professional and confident manner, both internally and with customers
Excellent written and spoken German, along with very good written and spoken English
Independent, structured, and solution-oriented working style
Enjoy working as part of a team and demonstrate initiative
Willingness to contribute your own ideas
Strong sense of responsibility and ability to remain focused in demanding situations
Category B driving licence

Benefits

Comp & perks

Responsibility for your own customer environments
Freedom to shape and implement your own ideas and solutions
Technological variety through diverse customer environments
Support for continuing education and professional development
Hybrid working arrangements
Ergonomic workstations and modern office facilities
UPGREAT covers 55% of the pension fund contribution
UPGREAT covers the contribution for daily sickness benefits insurance
Free parking
Birthday gift
Attractive special rates with various partners
Collaboration with experienced Support and Systems Engineers
Mutual support within the team