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Senior Manager, Service Management
UPM - The Biofore Company. Develop IT service management practices and external support and maintenance setup .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Management practices, supplier management, and cost performance, with a strong focus on continuous improvement and service efficiency. Proficient in leading governance forums and collaborating across IT ecosystems to ensure business-driven SLAs are met.
Highest-signal resume keywords
ITIL KnowledgeSupplier Management SkillsIT Service Management Tool ExperienceBudgeting and Cost AllocationCommunication and Change Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Service ManagementBudgetingCost AllocationSupplier ManagementProject Management
Soft Skills
Excellent CommunicationCo-operationProactiveAccountableInnovative Mindset
Tools & Technologies
ServiceNowSAPSalesforceData Platforms
Industry Keywords
Manufacturing EnvironmentsService DeliveryBusiness ContinuityService PerformanceCost Efficiency
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Develop IT service management practices and external support and maintenance setup
- Lead external service delivery and translate supplier agreements into reliable business-critical services
- Ensure services meet business-driven SLAs and reliability requirements
- Establish and lead IT service governance forums
- Collaborate across the IT ecosystem to improve service efficiency and business focus
- Drive continuous service improvement and measurable results
- Own budgeting, forecasting and cost performance for external IT service cost centers
- Coordinate the evolution of WISA Plywood’s IT Service Management platform
- Support business continuity, service performance, cost efficiency and continuous improvement
- Report to the CIO
Requirements
What you’ll need- Good supplier management skills and knowledge of IT processes (ITIL)
- Experience in accounting, budgeting and cost allocation
- IT Service Management tool experience (e.g. ServiceNow)
- Innovative and forward-looking mindset
- Excellent communication, co-operation and change management skills
- Project management skills considered an advantage
- Cost and value consciousness
- Proactive and accountable
- Knowledge of manufacturing environments, SAP, Salesforce and data platforms considered an advantage
Benefits
Comp & perks- Flexible working arrangements
- Competitive benefits
- Supportive and international environment
- Opportunities to develop your skills
- Opportunity to collaborate with experienced colleagues and trusted partners