Strategic Account Manager

Upside

. Lead development of strategic account plans to retain and grow partnerships with major fuel and c-store brands .

Posted 10/9/2026full-timeUnited StatesSeniorLead💰 $151,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management, focusing on client retention and growth through data-driven insights and effective communication. Proficient in utilizing sales technology tools to enhance account health and drive business expansion.

Highest-signal resume keywords

Client-Facing ExperienceEnterprise Experience in Technology or Retail FuelsProject Management AbilitiesStrong Analytical SkillsPublic Speaking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData InterpretationPerformance ReportingGoal ExceedingTimeline Management

Soft Skills

Trust BuildingClient CommunicationCollaboration

Tools & Technologies

SalesforceOutreachGong

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Account RetentionC-Store BrandsPartnership GrowthCSATExpansion Opportunities

About the role

Key responsibilities & impact

Lead development of strategic account plans to retain and grow partnerships with major fuel and c-store brands
Work with clients from onboarding through long-term account management
Cultivate trust and belief throughout client partnerships
Improve account retention through platform education, customized decks, and relevant data
Proactively predict and address concerns before they become churn risks
Grow relationships and lead account-health metrics including CSAT, retention, and growth
Identify and close expansion opportunities, including additional sites, c-store launches, and conversions to long-term agreements
Lead monthly account reviews with merchant partners
Interpret raw account data to build performance reports, case studies, and white papers
Maintain account health across client businesses, including senior executives of Fortune 500 companies
Collaborate with analytics, product, marketing, and operations teams
Represent the customer voice and support business growth
Report to the Senior Manager, Account Management

Requirements

What you’ll need

7+ years of client-facing experience
4+ years of enterprise experience in technology or retail fuels
Bachelor's degree required
Strong public-speaking skills
Proven experience exceeding goals
Project-management abilities, including timeline management, client communication, and report interpretation
Strong analytical skills
Experience operating sales technology tools such as Salesforce, Outreach, and Gong
Ability to travel up to 20%

Benefits

Comp & perks

Commissions
Equity (ISOs)
Medical, dental, and vision coverage starting on Day 1
401(k) program
Family planning programs + paid parental leave
Physical fitness and wellness memberships
Emotional and mental health support programs
Unlimited PTO + 10 paid federal holidays + annual, week-long Winter Break
Flexible work environment
Lunch reimbursement for in-office employees
Employee Resource Groups
Learning and Development stipend