Diligence Program Lead

Upstart

. Own the lending partner change management program end to end .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $99,800 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing lending partner change management programs, ensuring compliance with financial services regulations, and effectively documenting processes for operational efficiency. Proficient in third-party risk management and skilled in utilizing generative AI tools for documentation.

Highest-signal resume keywords

Financial Services ComplianceThird-Party Due DiligenceDocument Management System AdministrationConsumer Lending KnowledgeProcess Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementOperational ReportingData ValidationDocumentationRegulatory Examination ResponseModel Risk ManagementPolicy DocumentationDue Diligence Questionnaire ResponseProcess AutomationGenerative AI Tools

Soft Skills

Influencing Without Authority

Tools & Technologies

Document Management SystemVirtual Data RoomWorkflow ToolsSpreadsheet Tools

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Financial ServicesRisk ManagementAuditConsumer Lending ProductsComplianceRegulated Institutions

About the role

Key responsibilities & impact

Own the lending partner change management program end to end
Assemble releases and notify partners of policy, procedure, and model updates
Maintain supporting document libraries and partner-facing access controls
Respond to lending partner due diligence questionnaires and information requests
Work with Compliance, Legal, and Model Risk Management to source and verify answers
Run recurring corrective action reporting cycles, including data validation and partner-specific distribution
Confirm report delivery with publishing teams
Move manual diligence and change management workflows onto supported tooling with Product
Document processes so they can be run by multiple people
Identify policy ownership and documentation approval gaps and raise them with Compliance and Lending Partnerships

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
5 years of experience in financial services compliance, risk, audit, or third-party due diligence
2 years of experience responding to due diligence questionnaires, regulatory examinations, or audit requests from banks, credit unions, or other regulated institutions
Experience owning a recurring operational or reporting process end to end, including its documentation
Experience administering a document management system, virtual data room, or other controlled-access content repository
Knowledge of consumer lending products and governing policies, including personal loans, auto, and home equity
Knowledge of model risk management practices and sharing model documentation with third parties
Knowledge of third-party risk management expectations at banks and credit unions
Skilled in using generative AI tools to draft, verify, and maintain large volumes of written documentation
Ability to build process automation in spreadsheet or workflow tools
Ability to influence across compliance, legal, product, and commercial teams without direct authority

Benefits

Comp & perks

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive medical, dental, vision, and wellness coverage/resources
Supplemental health coverage for Canada
Health Savings Account contributions for eligible US plans
Life insurance and disability coverage
Paid time off, sick leave, and company holidays
Paid family and parental leave
Family-centered fertility, parenthood, and caregiving benefits
Employee Assistance Program with mental health support and life-centered resources
Financial planning tools and financial concierge service (US only)
Annual wellness allowance
Annual productivity allowance for relevant work tools and resources
Team events, all-company updates, and employee resource groups
Catered lunches and stocked micro-kitchens at offices in the Bay Area, Austin, Columbus, and New York City