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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing machine-learning models and applying causal inference methods to inform decision-making in servicing operations. Proficient in translating complex analytical findings into actionable strategies for product and operational enhancements.
Highest-signal resume keywords
Machine-Learning Model DevelopmentCausal Inference MethodsProduction-Quality Python CodingApplied Statistics and ProbabilitySupervised Learning and Model Evaluation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Machine-LearningCausal InferenceStatistical ModelingData ManipulationAlgorithm ImplementationExperimental DesignFeature EngineeringModel EvaluationQuantitative ResearchExploratory Analysis
Soft Skills
CommunicationCollaborationAnalytical Thinking
Certifications & Qualifications
Graduate Degree in Quantitative FieldPhD in Quantitative Field Preferred
Industry Keywords
Borrower Repayment BehaviorServicing OutcomesPayment ProductsCollections StrategyAgent-Performance Insights
Tech Stack
Tools & technologiesPython
About the role
Key responsibilities & impact- Develop and evaluate machine-learning models that predict borrower repayment behavior and other servicing outcomes
- Apply causal inference and experimentation to measure the impact of servicing interventions, including loan modifications and payment assistance
- Translate model predictions and treatment-effect estimates into practical decision algorithms and actions
- Partner with Product and Engineering on payment experiences, autopay, and borrower communications
- Partner with Servicing and Collections Operations on collections strategy and agent-performance insights
- Identify and develop machine-learning opportunities in servicing areas that have historically relied on manual optimization
- Explain analytical choices, tradeoffs, and findings to technical and non-technical partners to inform high-stakes operational and product decisions
Requirements
What you’ll need- Graduate degree in mathematics, applied mathematics, statistics, physics, econometrics, operations research, computer science, or a related quantitative field
- Experience applying causal inference methods and experimentation to real-world decisions in an applied science or data science context
- Applied statistics, probability, and experimental-design expertise used to build or evaluate models or interventions
- Production-quality coding experience in Python, including data manipulation and algorithm implementation
- 2+ years of experience conducting machine-learning, statistical-modeling, or applied quantitative research in an academic or industry setting
- PhD in a quantitative field preferred
- Experience with payment products or payment experiences preferred
- Experience with causal machine-learning methods or treatment-effect modeling preferred
- Experience with supervised learning, model evaluation, and feature engineering preferred
- Experience taking work from exploratory analysis and experimentation through production model development preferred
Benefits
Comp & perks- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Medical, dental, vision, and wellness resources
- Supplemental health coverage for Canada
- Health Savings Account contributions for eligible plans (US only)
- Life insurance and disability coverage
- Paid time off, sick leave, and company holidays
- Paid family and parental leave
- Fertility, parenthood, and caregiving benefits
- Employee Assistance Program with mental health support and life-centered resources
- Financial planning tools and financial concierge service (US only)
- Annual wellness allowance
- Annual productivity allowance for relevant tools and resources
- Team events, all-company updates, and employee resource groups
- Catered lunches and fully stocked micro-kitchens at offices
