Senior Engineering Manager, Borrower Experience

Upstart

. Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences .

Posted 10/31/2026full-timeRemote • United States, CanadaSenior💰 $195,300 - $270,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading fullstack engineering teams, with a strong focus on delivering customer-facing products and defining technical strategies in regulated domains. Proven ability to collaborate with cross-functional teams to enhance user experiences and drive measurable business outcomes.

Highest-signal resume keywords

Fullstack Engineering LeadershipFrontend ArchitectureBackend ServicesAPIs and Distributed SystemsRegulated Domain Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringSystem DesignTechnical Strategy DevelopmentUser Interface DevelopmentBackend Development

Soft Skills

Excellent CommunicationCross-Functional CollaborationCoaching and MentoringTeam BuildingOperational Excellence

Industry Keywords

FintechPaymentsLendingBorrower ExperienceProduct Quality

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences
Own technical execution across user interfaces, backend services, APIs, and servicing systems
Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences
Define and execute multi-quarter technical strategy for borrower experience and Servicing priorities
Guide architecture decisions and modernization efforts to improve reliability, observability, maintainability, and development speed
Collaborate with cross-functional partners to simplify borrower needs and regulatory requirements into accessible product experiences
Build a culture of ownership, product quality, experimentation, and operational excellence
Provide visibility into priorities, delivery risks, and trade-offs
Report to the Director of Engineering

Requirements

What you’ll need

10–15 years of software engineering experience, including 4–7 years in engineering management
Experience leading fullstack engineering teams building and operating customer-facing products
Strong technical depth across frontend architecture, backend services, APIs, distributed systems, and system design
Ability to partner with Product and Design to deliver intuitive user experiences and measurable business outcomes
Experience leading teams in regulated domains such as fintech, payments, or lending
Experience defining and delivering complex technical strategies while balancing product delivery with architectural improvements
Track record of hiring, coaching, and developing high-performing engineers
Excellent communication and cross-functional collaboration skills
Availability to work in East/West Coast time zones
For Canada-based roles, ability to work outside Quebec

Benefits

Comp & perks

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage, including medical, dental, vision, and wellness resources for US; supplemental health coverage for Canada
Health Savings Account contributions for eligible plans (US only)
Life insurance and disability coverage
Paid time off, sick leave, and company holidays
Paid family and parental leave
Family-centered fertility, parenthood, and caregiving benefits
Employee Assistance Program offering mental health support and life-centered resources
Financial planning tools and financial concierge service (US only)
Annual wellness allowance
Annual productivity allowance for relevant tools and resources
Team events, all-company updates, and employee resource groups
Catered lunches and fully stocked micro-kitchens at offices in the Bay Area, Austin, Columbus, and New York City