Senior Manager, Home Lending Operations

Upstart

. Lead the strategy and execution of Home Lending Servicing Operations .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $128,100 - $177,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage servicing operations, including payment processing, escrow administration, and vendor governance. Proven ability to lead teams, develop operational models, and collaborate with cross-functional partners in a regulated environment.

Highest-signal resume keywords

Mortgage Servicing OperationsVendor Governance FrameworksOperational Process DevelopmentTeam LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingInterest CalculationsEscrow AdministrationPayoff ProcessingDraw CalculationsOperational Metrics AnalysisServicing Roadmap DevelopmentBPO Relationship ManagementPerformance Metrics AnalysisOperational Controls Development

Soft Skills

LeadershipCoachingCollaborationStrategic ThinkingCommunication

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Residential Mortgage ServicingRisk ManagementComplianceInvestor ServicesCapital Markets

About the role

Key responsibilities & impact

Lead the strategy and execution of Home Lending Servicing Operations
Define the long-term servicing roadmap and operating model
Oversee third-party servicing BPO partners, including performance expectations, SLAs, quality standards, and governance routines
Partner with Product and Engineering on servicing capabilities, automation, and process improvements
Collaborate with Risk, Compliance, Investor Services, Finance, Legal, and Capital Markets on regulatory, investor, and internal control requirements
Analyze servicing performance metrics and operational data to identify trends, root causes, and improvements
Provide mortgage servicing subject matter expertise across payment application, interest accrual, escrow administration, payoff calculations, draw administration, and servicing transfers
Develop operational controls, reporting, and vendor governance processes
Lead, coach, and develop operations leaders

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
8+ years of experience in residential mortgage servicing operations
4+ years of experience leading managers and operational teams
Experience managing outsourced mortgage servicing vendors or BPO relationships
Experience developing servicing operating models, operational processes, and vendor governance frameworks
Expertise in mortgage servicing functions including payment processing, interest calculations, escrow administration, payoff processing, and draw calculations
Experience partnering with Risk, Compliance, Finance, Investor Services, or Capital Markets in a regulated mortgage servicing environment

Benefits

Comp & perks

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive medical, dental, vision, and wellness coverage/resources
Supplemental health coverage for Canada
Health Savings Account contributions for eligible plans (US only)
Life insurance and disability coverage
Paid time off, sick leave, and company holidays
Paid family and parental leave
Family-centered fertility, parenthood, and caregiving benefits
Employee Assistance Program (EAP) with mental health support and life-centered resources
Financial planning tools and financial concierge service (US only)
Annual wellness allowance
Annual productivity allowance for relevant tools and resources
Team events, all-company updates, and employee resource groups (ERGs)
Catered lunches and fully stocked micro-kitchens at offices in the Bay Area, Austin, Columbus, and New York City