Engagement Manager

UptimeAI Inc.

. Own customer success, adoption, and value realization across enterprise accounts .

Posted 10/10/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and enterprise SaaS deployments, with a strong focus on industrial analytics and predictive maintenance solutions. Proven ability to engage with technical and executive stakeholders to drive operational improvements and value realization.

Highest-signal resume keywords

Customer EngagementEnterprise SaaS DeploymentsIndustrial AnalyticsProgram ManagementReliability Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Predictive MaintenanceAI SolutionsDeployment ProgramsOperational EfficiencyTechnical Workshops

Soft Skills

Trusted AdvisorCollaborationStakeholder Engagement

Tools & Technologies

APM PlatformsIndustrial IoT

Certifications & Qualifications

CMRPSix Sigma

Industry Keywords

Oil & GasManufacturingChemicalsPowerHeavy Industry

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Own customer success, adoption, and value realization across enterprise accounts
Partner with engineering, operations, and reliability teams to deploy and scale UptimeAI solutions
Act as a trusted advisor to customer executives and technical teams
Help customers achieve reduced downtime, lower maintenance costs, improved asset reliability, and increased operational efficiency
Lead deployment programs for industrial AI solutions
Facilitate technical workshops and solution architecture discussions
Translate AI insights into actionable operational improvements
Partner with Sales and Solutions teams to support strategic customer opportunities
Identify new use cases and expansion opportunities based on realized value
Collaborate with Product, Engineering, and Delivery teams
Represent the voice of the customer internally
Help shape the product roadmap based on field insights

Requirements

What you’ll need

10+ years experience in customer engagement, digital transformation, or enterprise SaaS deployments
Experience working with industrial customers in sectors such as oil & gas, manufacturing, chemicals, power, or heavy industry
Experience deploying industrial analytics, APM, predictive maintenance, or AI solutions
Strong program or project management skills managing complex enterprise deployments
Ability to engage technical, operational, and executive stakeholders
Experience working with cross-functional teams including engineering, product, and data science
Background in reliability engineering, operations, or industrial digital transformation
Experience with APM platforms, industrial IoT, or predictive maintenance solutions
Certifications such as CMRP, Six Sigma, or reliability frameworks

Benefits

Comp & perks

Competitive compensation and equity
Opportunity to build and scale in a high-growth AI company
Work at the forefront of AI transforming heavy industry
Partner with leading global industrial companies
Help shape how AI delivers real operational impact