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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing library services, including circulation, membership, and document delivery operations, while effectively overseeing physical collections and information delivery workflows. Possesses exceptional communication and stakeholder engagement skills, along with a proactive and collaborative approach to problem-solving.
Highest-signal resume keywords
Library Management SystemsDocument Delivery OperationsPhysical Collections ManagementTeam LeadershipStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document DeliveryLibrary Services ManagementPolicy DevelopmentSystem ConfigurationData Management
Soft Skills
CommunicationAnalytical Problem-SolvingOrganizational SkillsCollaborationMotivational Leadership
Tools & Technologies
Library Management SystemsInformation Delivery ServicesWarehouse Management
Certifications & Qualifications
Postgraduate Library Qualifications
Industry Keywords
CirculationMembershipDocument SupplyStakeholder ManagementVendor Liaison
About the role
Key responsibilities & impact- Lead four specialist teams comprising 16 staff across circulation, membership, document delivery and physical collections
- Provide leadership, management, guidance, feedback and coaching to the Resource Delivery and Physical Collection Team
- Manage development, implementation, monitoring and reporting of circulation, membership and document supply policies and procedures
- Manage the Library’s physical collections, including the Warehouse, and information delivery services
- Manage document delivery and library services platform configuration and development for fulfilment, patron management and document delivery
- Resolve complex system configuration and integration problems
- Liaise with system vendors and service providers and manage support and enhancement requests
- Participate in the University of Queensland’s strategic planning and policy development
- Manage relationships with library clients, vendors, publishers, data owners and staff from other institutions
- Work regularly at the Library Warehouse at Gatton Campus
Requirements
What you’ll need- Relevant postgraduate and/or professional library qualifications, or an equivalent combination of experience and education
- Proven ability to lead, motivate and develop high-performing teams
- Significant experience leading library services, including circulation, membership and document delivery operations
- Strong expertise in document delivery and library management systems, configuration and development, particularly in fulfilment and patron management
- Sound understanding of physical collections management and information delivery workflows
- Exceptional communication and stakeholder engagement skills
- Strong analytical and problem-solving skills, with experience using evidence-based insights
- Excellent organisational skills, with the ability to manage multiple priorities, projects and stakeholders
- Proactive, collaborative approach, with initiative, drive and enthusiasm
- Unrestricted work rights in Australia for the duration of the appointment
- Successful completion of required pre-employment checks, which may include right-to-work verification, criminal history checks, and integrity and conduct checks
- Resume and cover letter required
Benefits
Comp & perks- Competitive 17% super
- Up to 26 weeks paid parental and primary care leave
- 17.5% leave loading
- Flexible and hybrid working options
- Health and wellbeing programs
- Heavily discounted Study for Staff program
- On-campus childcare
- Affordable parking
- Salary packaging
- Equity, diversity, and inclusion support
- Accessibility support throughout the recruitment process