Communications and Operations Coordinator

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

. Produce the weekly UO Download, including collecting submissions, managing deadlines, writing and editing content, and publishing .

Posted 9/21/2026full-timePhiladelphia • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication, editing, and project coordination skills while effectively managing multiple deadlines and collaborating cross-functionally. Proficient in utilizing Google Workspace and Microsoft Office to create presentations and manage retail operations.

Highest-signal resume keywords

Strong Written Communication SkillsProject CoordinationGoogle Workspace ProficiencyRetail ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EditingContent ManagementProject ManagementDocument FormattingPresentation Building

Soft Skills

Exceptional OrganizationAbility to PrioritizeCollaborationFollow-Up SkillsCommunication in Meetings

Tools & Technologies

Google WorkspaceMicrosoft OfficeIntranet PlatformsInternal Communication Platforms

Industry Keywords

Retail CommunicationsStore OperationsOperational PrioritiesCross-Functional CollaborationRetail Calendar Management

About the role

Key responsibilities & impact

Produce the weekly UO Download, including collecting submissions, managing deadlines, writing and editing content, and publishing
Write, edit, proofread, and distribute store and field communications
Review store-facing content for clarity, relevance, accuracy, timing, and actionability
Support the Communications Manager in developing and executing retail communication plans and initiatives
Own and develop the UO retail intranet, including pages, content, tools, and resources
Coordinate recurring Store Operations and Retail meetings, including agendas, materials, presentations, notes, and follow-up
Build presentations, recaps, and supporting materials using established templates and brand standards
Identify opportunities to simplify and improve communications, processes, tools, and resources
Own the Retail Calendar and identify timing conflicts
Coordinate with cross-functional partners to gather information, assets, timing, and store actions; clarify gaps and keep deliverables on schedule
Create and manage retail planning and Store Operations tools and resources
Own the Store Operations inbox and provide timely answers, resources, and resolution for store questions and requests
Coordinate Store Communications and Operations initiatives, including timelines, trackers, follow-ups, and deliverables
Support promotions, markdowns, pricing changes, inventory tasks, product launches, store events, surveys, and other operational priorities

Requirements

What you’ll need

Strong written communication and editing skills
Exceptional organization and attention to detail
Ability to prioritize and manage multiple deadlines, projects, and recurring processes
Strong project coordination, ownership, and follow-up skills
Understanding of the store experience and ability to identify what is relevant, timely, and actionable for retail teams
Ability to collaborate cross-functionally with partners at varying organizational levels
Comfortable communicating in meetings and occasionally presenting or facilitating discussions
Strong presentation and document-formatting skills
1–3 years of experience in retail, communications, operations, project coordination, or a related field preferred; retail experience strongly preferred
Proficiency in Google Workspace and Microsoft Office, including Slides/PowerPoint, Docs/Word, and Sheets/Excel
Experience with intranet, content management, project management, or internal communication platforms is a plus
Must be based in the Philadelphia area
Able to work a hybrid schedule with a minimum of three days per week in the office
Ability to travel to store locations as needed

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off (PTO)
Generous employee discounts
Retirement savings
Anti-harassment training for managers and employees