Floor Supervisor

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

. Lead floor shifts with adherence to opening, closing, and operational standards .

Posted 10/9/2026full-timeDevon • Pennsylvania • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing restaurant operations, ensuring adherence to safety and sanitation guidelines while fostering a high-energy and inclusive work environment. Proficient in utilizing restaurant technical applications to enhance guest experiences and operational efficiency.

Highest-signal resume keywords

Restaurant Supervisory ExperiencePOS System ProficiencyOpenTable ExperienceOperational Issue ResolutionGuest Feedback Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

LeadershipCommunicationProblem-SolvingTeam CollaborationCustomer Service

Tools & Technologies

POS SystemOpenTable

Industry Keywords

Sanitation GuidelinesSafety RegulationsOperational StandardsGuest ExperienceLabor Targets

About the role

Key responsibilities & impact

Lead floor shifts with adherence to opening, closing, and operational standards
Assign floor sections and run pre-shift meetings
Enforce dress code and step into service roles when needed
Champion the Terrain brand across guest touchpoints
Maintain a visible floor presence during peak hours
Gather guest feedback and monitor external customer communication channels
Resolve shift challenges and guest needs
Uphold sanitation, safety, regulatory, and company guidelines
Resolve operational issues such as equipment malfunctions and supply shortages
Cultivate an inclusive, supportive, and high-energy work environment
Provide actionable feedback and solicit upward communication
Collaborate with the General Manager and AGM to meet labor and sales targets

Requirements

What you’ll need

1-2 years of restaurant supervisory experience
Experience with restaurant technical applications, including POS and OpenTable
Ability to work in a standing position for long periods of time (up to 10 hours)
Ability to reach, bend and stoop

Benefits

Comp & perks

Affordable medical, vision and dental coverage
Employer-matched 401(k) plan
Merchandise discount at all URBN brands
Qualified transportation credit
Generous employee referral program