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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Temporary Loss Prevention Coordinator

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

. Resolve chargeback disputes .

Posted 9/21/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in chargeback dispute resolution and loss prevention analysis, with strong capabilities in time management and trend reporting. Collaborates effectively with cross-functional teams to enhance customer success and operational efficiency.

Highest-signal resume keywords
Chargeback Dispute ResolutionLoss Prevention ExperienceTrend AnalysisTime ManagementCustomer Success Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Task OrientedFocus DrivenExceptional Time ManagementWillingness to Support Teams
Tools & Technologies
System Tools
Industry Keywords
Fraud AnalysisCustomer Service ProjectsShipping InvestigationsService Level Agreements

About the role

Key responsibilities & impact
  • Resolve chargeback disputes
  • Log precise details of all disputes within various system tools
  • Support Customer Service projects or other assignments as needed
  • Work directly with shipping providers to ensure lost package claims are researched and submitted for reimbursement
  • Support the day-to-day operations of the customer success team, focusing on dispute resolutions and shipping investigations
  • Communicate findings with appropriate teams
  • Meet or exceed established service level agreements
  • Work closely with and report to the Sr. Director of Customer Success
  • Collaborate with the Fraud Specialist and Customer Success team

Requirements

What you’ll need
  • Minimum 1 year of experience in a Loss Prevention, Fraud or Analyst role
  • Task oriented and focus driven
  • Exceptional time management skills
  • Willingness to take on additional projects and support external team members to support business and customer needs
  • Ability to analyze and report on trends and issues

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off (PTO)
  • Generous employee discounts
  • Retirement savings
  • Anti-harassment training for managers and employees