Associate Premier Support Engineer – Weekday Nights

US CLOUD: Microsoft Premier/Unified Support Alternative

. Assist clients in deploying, operating, and troubleshooting Microsoft technologies .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft technologies, including Windows Server and Active Directory, while effectively communicating technical issues to diverse audiences. Proficient in troubleshooting, technical writing, and client advocacy to enhance service delivery and client success.

Highest-signal resume keywords

Microsoft Technologies ExperienceWindows Server FamiliarityActive Directory/Azure AD ExposureTechnical Writing SkillsClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical DocumentationTicket AnalysisService Delivery ImprovementAI Tools Support

Soft Skills

Client AdvocacyCollaborationProactive CommunicationMentoring

Tools & Technologies

Windows ServerActive DirectoryAzure ADDNS

Industry Keywords

Technical SupportVirtual EnvironmentBreak/Fix ResolutionKnowledge Base Contribution

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Assist clients in deploying, operating, and troubleshooting Microsoft technologies
Resolve complex technical issues and drive client success
Resolve break/fix tickets using Microsoft technology knowledge
Identify and troubleshoot issues and provide timely, lasting solutions
Document troubleshooting steps and keep clients updated
Identify service delivery improvements
Contribute to Knowledge Base articles and share lessons learned
Analyze ticket trends and recommend changes to prevent recurring issues
Maintain regular client communication and address issues proactively
Advocate for client needs and provide strategic solutions
Monitor client systems and advise on preventing technical issues
Create and maintain technical documentation for internal and client use
Promote and support the use of AI tools
Collaborate with team members to fill knowledge gaps and improve resources
Communicate technical issues to technical and non-technical audiences
Pursue relevant certifications and share new knowledge through training and mentoring
Apply new skills to improve daily tasks and pursue professional growth

Requirements

What you’ll need

2+ years of experience in Microsoft technologies
1+ years of familiarity with Windows Server
Exposure to Active Directory/Azure AD and DNS
Basic experience in technical writing
Ability to work effectively in a virtual environment
Must be a US Citizen due to contractual obligations
Willingness to work the weekday overnight schedule of 10pm CST to 7am CST

Benefits

Comp & perks

Remote work arrangement
Opportunities to pursue relevant certifications
Training and mentoring opportunities
Professional growth and continuous learning
Equal employment opportunity and nondiscrimination