Associate Technical Account Manager

US CLOUD: Microsoft Premier/Unified Support Alternative

. Oversee and address customers' technical needs within the Microsoft tech stack.

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and addressing technical needs within the Microsoft tech stack, while driving customer satisfaction and retention through effective solution implementation and collaboration with technical teams.

Highest-signal resume keywords

Microsoft Technologies ExpertiseClient Relationship ManagementSalesforce CRM ExperienceITIL/ITSM Service Delivery SkillsMicrosoft Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Tech StackTechnical Issue ResolutionCustomer AdvocacyAccount Performance ReportingRisk ManagementService Delivery ImprovementSolution ImplementationClient Satisfaction AnalysisCustomer-Centric SolutionsStrategic Roadmap Development

Soft Skills

Customer Trust BuildingCollaborationCommunicationProblem SolvingEngagement Enhancement

Tools & Technologies

SalesforceMicrosoft SkypeCisco WebExCitrix GoToMeeting

Certifications & Qualifications

Microsoft Certifications

Industry Keywords

Client SuccessAccount RetentionTechnical SupportService DeliveryCustomer Experience

Tech Stack

Tools & technologies

CitrixITSM

About the role

Key responsibilities & impact

Oversee and address customers' technical needs within the Microsoft tech stack.
Help customers maximize their use of Microsoft technologies.
Build customer trust and loyalty by serving as a customer advocate.
Drive customer-centric improvements and deliver customized solutions.
Proactively address risks, minimize downtime, and streamline operations.
Collaborate with technical support and engineering teams to resolve customer issues.
Manage a portfolio of up to 45 clients, with no more than 250 Premier Support hours under management per client.
Serve as Co-TAM on no more than two accounts within the portfolio.
Implement solutions under management guidance to address CSAT issues.
Achieve a 70% account retention goal throughout the renewal process.
Maintain client satisfaction by resolving technical issues quickly and effectively.
Gather and analyze feedback to improve service delivery.
Maintain client relationships and serve as the primary technical contact.
Develop strategic Microsoft technology roadmaps aligned with client objectives.
Identify and address account risks to minimize downtime.
Advocate for client priorities with technical support and engineering teams.
Lead monthly and quarterly business reviews and provide account-performance reporting.
Identify opportunities to enhance client value and continuous engagement.
Collaborate with sales, technical, and client success teams on renewals, extensions, and expansions.

Requirements

What you’ll need

Experience working with Salesforce or equivalent CRM solutions.
Use of video conferencing platforms: Microsoft Skype, Cisco WebEx, or Citrix GoToMeeting.
ITIL/ITSM service delivery ticket solution skills.
Microsoft certifications.
Bachelor's degree in computer science, information systems, or business preferred.