Associate Technical Account Manager

US CLOUD: Microsoft Premier/Unified Support Alternative

. Oversee and address customers' technical needs within the Microsoft tech stack .

Posted 11/10/2026full-timeRemote • Missouri • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and technical needs within the Microsoft tech stack, while driving customer satisfaction and retention through effective communication and strategic planning.

Highest-signal resume keywords

Microsoft Technologies ManagementClient Relationship ManagementSalesforce CRM ExperienceITIL/ITSM Service DeliveryMicrosoft Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft TechnologiesITIL/ITSMSalesforceTechnical Issue ResolutionClient Feedback Analysis

Soft Skills

Customer AdvocacyCollaborationCommunicationTrust BuildingProblem Solving

Tools & Technologies

Microsoft SkypeCisco WebExCitrix GoToMeeting

Certifications & Qualifications

Microsoft Certifications

Industry Keywords

Customer SatisfactionAccount RetentionService DeliveryTechnical SupportClient Success

Tech Stack

Tools & technologies

CitrixITSM

About the role

Key responsibilities & impact

Oversee and address customers' technical needs within the Microsoft tech stack
Help customers maximize their use of Microsoft technologies
Build customer trust and loyalty by serving as their advocate
Drive customer-centric improvements and deliver customized solutions
Proactively address risks, minimize downtime, and streamline operations
Collaborate with technical support and engineering teams to resolve customer issues
Manage a portfolio of up to 45 clients, with no more than 250 Premier Support hours under management per client
Serve as a Co-TAM on no more than two accounts within the portfolio
Implement solutions to address CSAT issues under management guidance
Achieve a goal of 70% account retention throughout the renewal process
Resolve technical issues quickly and effectively to maximize client satisfaction
Gather and analyze client feedback to improve service delivery
Maintain client relationships as the main point of contact for technical needs
Develop strategic roadmaps for managing Microsoft technologies aligned with client business objectives
Identify and address account risks to minimize downtime
Advocate for client priorities with technical support and engineering teams
Lead monthly and quarterly business reviews with clients
Report on account performance, metrics, and improvement areas
Identify opportunities to enhance client value and drive engagement
Collaborate with sales, technical, and client success teams on renewals
Contribute client insights to improve renewal value propositions
Participate in contract renewal, extension, and expansion discussions

Requirements

What you’ll need

Experience working with Salesforce or equivalent CRM solutions
Use of video conferencing platforms: Microsoft Skype, Cisco WebEx, or Citrix GoToMeeting
ITIL/ITSM service delivery ticket solution skills
Microsoft certifications
Bachelor's degree in computer science, information systems, or business preferred
Must be a US citizen