Premier Support Engineer – Nights/Weekends

US CLOUD: Microsoft Premier/Unified Support Alternative

. Assist clients in deploying, operating, and troubleshooting Microsoft technologies .

Posted 9/16/2026full-timeRemote • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft technologies, including Windows Server and Active Directory/Azure AD, while effectively communicating technical issues to diverse audiences. Proven ability to resolve complex technical issues, maintain client satisfaction, and contribute to service delivery improvements.

Highest-signal resume keywords

Microsoft Technologies ExpertiseWindows Server ExperienceActive Directory/Azure AD ProficiencyTechnical Writing SkillsClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft TechnologiesWindows ServerActive DirectoryAzure ADDNSTechnical WritingTroubleshootingPerformance Metrics AnalysisTechnical DocumentationAI Tool Support

Soft Skills

Client AdvocacyCollaborationMentoringProblem SolvingVirtual Work Environment Adaptability

Industry Keywords

Technical SupportService DeliveryClient SatisfactionBreak/Fix ResolutionKnowledge Base Management

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Assist clients in deploying, operating, and troubleshooting Microsoft technologies
Resolve complex technical issues and drive client success
Handle fundamental to advanced-level support tickets and actively drive resolutions
Track performance metrics and maintain high client satisfaction
Collaborate with Premier Support Engineers and Escalation Engineers to close tickets and share best practices
Contribute data and feedback to service delivery improvements
Resolve break/fix tickets using Microsoft technology expertise
Identify and troubleshoot issues, document troubleshooting steps, and update clients
Create and maintain technical documentation and Knowledge Base articles
Analyze ticket trends and recommend changes to prevent recurring issues
Maintain proactive client communication and monitor client systems
Advocate for client needs and provide strategic solutions
Promote and support AI tool usage
Communicate technical issues to technical and non-technical audiences
Share new knowledge through training and mentoring

Requirements

What you’ll need

4+ years of experience in Microsoft technologies
3+ years of experience with Windows Server
Advanced understanding of Active Directory/Azure AD and DNS
Demonstrated technical writing skills
Consistent ability to excel in a virtual work environment
Must be a US Citizen due to contractual obligations
Must be able to work the scheduled shifts in CST: Thursday and Friday 12:00AM–9:00AM; Saturday and Sunday 7:00PM–7:00AM

Benefits

Comp & perks

Remote work arrangement
Opportunities to pursue relevant certifications
Training and mentoring opportunities
Professional growth opportunities