Patient Services Representative

US Fertility

. Welcome patients and visitors to the office .

Posted 9/15/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient interaction, appointment scheduling, and maintaining accurate patient records while providing exceptional customer service in a medical office environment. Proficient in medical terminology, insurance processes, and office procedures to support efficient operations.

Highest-signal resume keywords

Medical TerminologyInsurance KnowledgeAppointment SchedulingCustomer ServiceInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient Account ManagementOffice ProceduresBasic Computer ProficiencyMicrosoft Office Suite

Soft Skills

Attention to DetailOrganizational SkillsCommunication Skills

Tools & Technologies

Computerized Scheduling SystemOffice Machines

Industry Keywords

Hospital ExperienceMedical Office ExperienceWomen's HealthOB/GYNFertility

About the role

Key responsibilities & impact

Welcome patients and visitors to the office
Answer and assist all incoming telephone calls
Schedule appointments using a computerized scheduling system
Conduct follow-up calls when necessary
Provide timely and accurate information and quality customer service to incoming patient inquiries
Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information
Collaborate with physicians and colleagues to support patients and teams

Requirements

What you’ll need

High school diploma; Associates degree preferred
Minimum of 1 year experience in a hospital or medical office setting
Extensive knowledge of insurance/benefits, medical terminology and medical billing
Women's health, OB/GYN, or Fertility experience preferred
Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
Basic computer proficiency with Microsoft Office suite
Ability to communicate accurately and concisely
Excellent interpersonal skills
Strong attention to detail
Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Tuition assistance and professional development support
Performance-based bonus opportunities
Generous paid time off, paid holidays, and paid parental leave
Life and disability benefits
Fertility Discount Program
Employee wellness and recognition programs