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About the role
Key responsibilities & impact- Oversee the transformation and creation of a comprehensive multi-channel donor stewardship program
- Lead development, management, implementation, execution, and evaluation of donor stewardship programs, processes, and systems organization-wide
- Optimize broad-based stewardship strategies across all donor levels
- Lead strategic planning for donor stewardship in collaboration with Development team leaders
- Develop and implement initiatives for donor cultivation, recognition, acknowledgment, and stewardship
- Introduce innovative methods to build the pipeline for principal and major gifts
- Cultivate top donors and recognize leadership gifts
- Inspire ongoing transformational support for USO fundraising priorities
- Develop and implement multi-channel strategies communicating the use and impact of gifts to donors and donor families
- Develop, implement, and monitor donor stewardship policies and procedures, including gift compliance, gift administration, and donor reporting standards
- Oversee timely and impactful acknowledgment of gifts across all donation levels
- Manage execution of stewardship strategies across all development teams and directly managed staff
Requirements
What you’ll need- Bachelor's degree in Business Administration, Marketing or related field
- Master's Degree preferred
- 10+ years of experience developing, implementing, managing, and evaluating donor stewardship strategies, initiatives, and programs
- 5+ years in a supervisory capacity
- Successful track record executing innovative donor stewardship strategic approaches
- Knowledge of relationship management strategies and technologies, pipeline development, and donor engagement communications
- Ability to work collaboratively in a team environment
- Strong interpersonal skills
- Ability to interact with USO Leadership, the general public, and military audiences with integrity and professionalism
- Ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
- Ability to handle confidential information with tact and poise
- Initiative, self-motivation, and attention to detail
- Ability to manage multiple projects with competing priorities
- Ability to adapt to changing organizational needs
- Proficiency using computers and electronic equipment
- Working knowledge of software, applications, and programs including Microsoft Office Suite
- Experience with Raiser's Edge preferred
- Skills in analysis, problem-solving, strategic goal-setting, business planning, and successful implementation of new programs or services
- Strategic planning experience with ability to quantify measurable short- and long-range goals
- Ability to obtain and maintain credentials necessary to access USO Center locations and facilities, including security, credit and/or background screening, SOFA status, and valid driver's license
- Strong advocacy of the USO's mission
- Resume and cover letter required
- Background check required, including education, criminal, and driving checks
Benefits
Comp & perks- Generous paid time off
- Volunteer days
- Military leave
- 401k match
- Comprehensive benefits
- Training and education reimbursement
- Remote position