Business Analyst III – Claims

Utica National Insurance Group

. Act as liaison between business/customers and IT/vendor development teams for technology- and process-based solutions .

Posted 10/27/2026full-timeNew Hartford • New York • United StatesMid-LevelSenior💰 $82,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting business and functional requirements while effectively managing complex project activities and timelines. Proficient in Agile, Waterfall, and Kanban methodologies, with a strong focus on user acceptance testing and process improvement.

Highest-signal resume keywords

Business AnalysisUser Acceptance TestingAgile MethodologiesGuidewire ClaimCenterScaled Agile - SAFe® Product Owner

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringBacklog PrioritizationUser Story CreationTesting StrategiesAcceptance Criteria DefinitionProcess ImprovementSystem Integration AnalysisProject ManagementDocumentation MaintenanceRisk Identification

Soft Skills

Relationship BuildingMentoringTrainingCommunicationProblem Solving

Tools & Technologies

WrikeTeam TrackServiceNowHelp Desk SystemsClaims Department Applications

Certifications & Qualifications

Scaled Agile - SAFe® Product Owner

Industry Keywords

Claims ManagementCommercial LinesPersonal LinesAgileWaterfallKanban

Tech Stack

Tools & technologies

GuidewireServiceNow

About the role

Key responsibilities & impact

Act as liaison between business/customers and IT/vendor development teams for technology- and process-based solutions
Identify and analyze business needs, gather requirements, and define scope and objectives
Administer Claims Department applications and provide user support
Build relationships with business customer teams and recommend process or technology improvements
Elicit, document, decompose, represent, review, and obtain approval for business and functional requirements
Maintain current documentation of requirements, decisions, procedures, workflows, and system integrations
Transition across Agile, Waterfall, Kanban, and other methodologies
Create and prioritize backlogs, write user stories, define acceptance criteria, and move stories through work stages
Work with Product Management to establish vision, themes, features, and epics for Claims objectives
Develop testing strategies, acceptance tests, and use cases; perform User Acceptance Testing
Analyze business processes and system integrations to identify improvement opportunities
Define and document ticket or project objectives for Wrike
Provide assistance, training, and mentoring to teammates
Plan and manage complex project activities, resources, and timelines
Identify and escalate risks and constraints and report project performance, progress, and issues
Resolve or escalate issues to meet effective/statutory due dates
Participate in new product development and document required system changes
Support ServiceNow/Help Desk requirements
Track estimated and actual work time in workflow systems such as Wrike and Team Track
Perform other assigned duties and comply with corporate policies and procedures

Requirements

What you’ll need

Bachelor's Degree preferred or equivalent business or business analyst experience
Experience with Guidewire ClaimCenter
Familiarity with automated Commercial Lines and/or Personal Lines systems desired
6+ years experience in Business Analyst role preferred
Certified in Scaled Agile - SAFe® Product Owner (PO/PM) preferred
Experience gathering and documenting business and functional requirements
Experience with Agile, Waterfall, and Kanban methodologies
Experience creating and prioritizing backlogs, writing user stories, and defining acceptance criteria
Experience developing testing strategies, acceptance tests, and use cases
Experience performing User Acceptance Testing
Experience with Wrike, Team Track, ServiceNow, and/or Help Desk-related requirements
Ability to plan and manage high-complexity/high-visibility project activities, resources, and timelines
Ability to identify and escalate risks and constraints and plan mitigation strategies
Full-time salaried, exempt (non-overtime eligible) position

Benefits

Comp & perks

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan, including annual company financial contribution and discretionary Profit Sharing contribution
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits: Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal insurance discount
Hybrid work arrangement